Charles River IMS Support Analyst, L&G - Asset Management, America

Company DescriptionL&G's Asset Management business is a major investor across public and private markets worldwide, with $1.533 trillion in AUM.* Our clients include individual savers, pension scheme members and global institutions, who invest alongside L&G’s own balance sheet.Our ambition is to be a leading global investor, innovating to solve complex challenges for our clients using the power of L&G. This is rooted in our investment philosophy and processes, which are focused on creating value over the long term.We believe that incorporating financially material sustainability criteria, when relevant to our clients, can generate value and drive positive change.Job DescriptionThe ideal candidate will collaborate with various technical teams, troubleshoot complex issues, and ensure seamless operations to minimize downtime and disruptions.In-depth understanding of investment management workflows and processes, including portfolio management, trade order management, compliance, and risk management.Ideally strong technical skills in configuring and maintaining the Charles River system or other relevant front office systems, including system analysis, data management and troubleshooting.Minimum 5 years experience within an investment manager / Hedge Fund environment.Proven experience as a System Analyst, Business Analyst, or similar role, with a focus on configuring and supporting the Charles River Investment Management System (CRIMS) or other relevant front office systems.Familiarity with FIX protocol and strong knowledge of SQL and Sybase databases.Familiarity with investment management concepts, financial instruments, and market data sources.Excellent analytical and problem-solving abilities, with a keen attention to detail.Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.Responsibilities:Assist in responding to and resolving production incidents, investigating root causes, and implementing solutions to prevent recurrence.Provide expert-level technical support to troubleshoot and resolve complex system and application issues, working closely with other support teams and developers.Monitor the health and performance of production systems using monitoring tools, promptly identifying anomalies, and taking proactive measures to prevent potential problems.Assist in managing and escalating critical incidents to appropriate teams, ensuring timely resolution and minimal impact on business operations.Maintain accurate and up-to-date documentation of support procedures, incident resolutions, and system configurations for knowledge sharing and future reference.Participate in change management processes by reviewing proposed system changes, assessing potential impacts, and ensuring smooth deployment.Collaborate with development and infrastructure teams to identify performance bottlenecks and recommend optimizations for improved system efficiency.Analyze recurring incidents and system outages to identify underlying trends and recommend long-term solutions for improved stability.Conduct workflow testing of workflows in CR IMS lower environments – i.e., to replicate issues or regression test new proposed changes.Coordinate the backlog of change work, remove blockers, and contribute ideas to the backlog of improvements from a technical perspective.QualificationsBachelor's degree in Computer Science or demonstrable equivalent experience at this level.In-depth understanding of investment management workflows and processesKnowledge of T-SQL (transact SQL) and an ability to query SQL databases at an intermediate level of expertise – joins, aggregate functions Broad knowledge of cloud (AWS, Azure), desktop, server and virtualization technology.Basic knowledge of desktop applications and productivity tools.Excellent analytical and problem-solving abilities, with a keen attention to detail.Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.Prior experience providing technical and functional support to investment and trading floors.Cross-cultural sensitivity and flexibility.Emotional intelligence in decision making scenarios.Preferred additional QualificationsPrior completion of CRD bootcamp courses or Charles River University – version 17R1 onward.Strong knowledge of CR IMS Manager Workbench, Trading Blotter/Order Management, Post-Trade workflow, securities, broker and account configuration and investment compliance mechanisms.Understanding of network topology and an ability to provide basic troubleshooting of connectivity problems from the investment desktop environment.Knowledge of ServiceNow (SNOW) and ITIL service management workflows. (Incidents, Problems, Changes, Approvals).Familiarity with financial instruments, and market data sources.Experience of supporting workflows through vendor trading platforms across equity, fixed income, and FX – Familiarity with Portware/Flextrade, Bloomberg EMSX/TSOX, FXAll/FXConnect or similar.Additional Information$130,000 - $145,000The starting salary offer will vary based on multiple factors, including but not limited to the applicant’s education, job-related experience, skills, and abilities, geographic location, and market factors. This position is also eligible to participate in the company’s annual discretionary bonus plan. Full time employees may be eligible for health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare, Dependent and Limited Care Flexible Spending Accounts, 401K, vacation, sick time, an employee assistance program, and commuter and transit programs. Additional voluntary programs include: supplemental health benefits including accidental injury, critical illness and hospital indemnity insurance and pet insurance. The starting salary offer will vary based on multiple factors, including but not limited to the applicant’s education, job-related experience, skills, and abilities, geographic location, and market factors. This position is also eligible to participate in the company’s annual discretionary bonus plan. Full time employees may be eligible for health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare, Dependent and Limited Care Flexible Spending Accounts, 401K, vacation, sick time, an employee assistance program, and commuter and transit programs. Additional voluntary programs include: supplemental health benefits including accidental injury, critical illness and hospital indemnity insurance and pet insurance. EOE StatementAs an EOE employer, L&G Asset Management, America will extend equal opportunity to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, ancestry, national origin, age, disability, medical condition, genetic information, marital status, pregnancy, military status, and/or any other characteristic protected under applicable federal, state or local laws governing non-discrimination in employment. (2025)SummaryType: Full-timeFunction: FinanceExperience level: Not ApplicableIndustry: Financial Services