Assistant Store Manager - Account Retention and Leadership

Majik4x Best Places to Work in PA (2022–2025)¡Ahora contratando! Se habla españolLooking for more than just a job?At Majik, you'll build real relationships, earn bonuses, and grow your career.No rent-to-own experience? No problem — we train you."I enjoy working at Majik because I get to help people solve problems every single day, turning challenging issues into solutions that make a real difference" - DonaeWho We AreWe Serve OthersWe Do What It TakesWe Own ItWe're passionate about helping employees grow and delivering great customer experiences!Pay + PerksStarting at $18+/hour & Monthly Bonus Potential3 Weeks PTO + Paid HolidaysMedical, Dental, Vision + 401(k) MatchEmployee Discounts + Loyalty RewardsCareer Growth Opportunities (we promote from within)Weekly PayReimbursement Toward Home & Vehicle Purchase (after 1 year)Bilingual candidates may earn additional pay!...and so much more!Who Succeeds in This RoleTakes ownership of results and account performanceLeads by example while staying hands-onComfortable managing customers, collections, and team accountabilityHandles tough conversations professionallyDriven by goals, metrics, and continuous improvementWhat You'll DoSupport the Store Manager in driving overall store performanceLead daily operations across sales, account retention, and serviceCoach and hold team members accountable to expectationsReview reports and act on opportunities to improve resultsOversee customer accounts and follow up on past-due balancesGuide team on retention and collection strategiesReview payment histories and support action plansEnsure accurate documentation of interactions and paymentsCoordinate field visits and delivery schedulesMaintain store standards (inventory, merchandising, cleanliness)Step in to lead the store when neededLeadership ResponsibilitiesSupervise and support a small team (1–3 employees)Assign tasks, provide coaching, and follow up on resultsTrain team members on sales, service, and retention best practicesRequirementsWhat We're Looking For1+ year of leadership or supervisory experience preferredRetail, collections, or customer service background preferredStrong leadership, communication, and problem-solving skillsAbility to manage multiple priorities and performance expectationsValid driver's license with insurable driving recordAbility to lift up to 25 lbs (assistance for heavier items)ScheduleFull-time (40 hours/week), 5-day workweekMonday–Friday: 10am–7pm, Saturday: 10am–6pm (required), Sunday: ClosedAdditional InformationBlue Ocean Brands does not conduct routine pre-employment drug testing but may require testing in cases such as reasonable suspicion, workplace accidents, or as required by law