Client Payroll Specialist

Client Payroll Specialist Smart Financial Solutions for Law Firms Client Payroll Specialist Position Overview The Client Payroll Specialist is responsible for overseeing day-to-day payroll processing for legal-industry clients, managing client relationships, ensuring compliance, and supporting process improvements across the payroll function. Key Responsibilities Client Payroll Management Manage end-to-end payroll processing for clients, ensuring accuracy and timeliness Review payroll data, process payroll runs, and resolve payroll discrepancies Serve as the primary point of contact for assigned payroll clients Client Communication & Support Monitor and manage a shared payroll inbox, ensuring timely, professional responses to client inquiries Triage incoming payroll requests and issues, resolving items directly or escalating as appropriate Maintain clear and organized communication with clients regarding payroll deadlines, changes, and issues Client Onboarding & Support Lead client onboarding to Gusto Payroll and CPN Legal’s internal systems Configure payroll settings, deductions, benefits, and tax profiles Guide clients through state payroll and employer registration requirements Compliance & Issue Resolution Ensure payroll setups and processing comply with federal, state, and local regulations Assist with payroll tax notices, benefits corrections, and 401(k) audits Research and resolve payroll issues independently, escalating complex matters when necessary Collaboration & Process Improvement Collaborate with payroll team members to manage deadlines and workload Identify opportunities to improve payroll processes and client experience Assist with training and mentoring junior payroll staff Client Relationship Development Conduct regular client check-ins and proactively address payroll needs Identify opportunities to expand services in coordination with firm leadership (no external sales responsibility) Qualifications & Experience 5+ years of payroll experience, preferably within a CPA firm or professional services environment Strong working knowledge of payroll compliance, payroll taxes, benefits, and multi-state payroll Hands-on experience with Gusto Payroll preferred Proven ability to manage multiple client payrolls and deadlines independently Strong organizational, problem-solving, and communication skills High attention to detail with a client-service mindset #J-18808-Ljbffr LAW FIRM , PLLC