Service Manager

Job Description Peabody, MA Posting Location Full Time - Regular Responsibilities As the Service Manager, you will directly manage Service and Dispatch staff members. This includes but is not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Your specific duties in this role will include: Stay abreast of industry technological developments and convey this knowledge to team members Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics Interface effectively with other departments Monitor, through various reports, the skills and work performance of each assigned Service Technician Enforce procedures concerning use and recording of results of testing equipment and/or appropriate manufacturer and Company instructions; enforce use of personal protective equipment (PPE); monitor safety performance of employees and take corrective action as appropriate Ensure employees provide superior customer service; conducts ride‑a‑longs with Service Technicians; conduct post‑service call audits on a routine basis; review third party surveys with technicians Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems Attend Zone/District safety meetings, promote a safe work environment Promote and support the Company brand Requirements As a Service Manager, you must be knowledgeable, pleasant and professional. You must possess the ability to function equally well in both a team environment and as a leader. You must also be highly detail‑oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and co‑workers. Specific qualifications for the role include: Minimum of two (2) years management experience and/or assignments that demonstrate leadership ability. Four (4) year college degree preferred. Must possess strong technical skills as well as proven customer service skills. Must have a valid driver’s license and meet the company’s motor vehicle policy. Ability & willingness to work a flexible schedule as necessary to meet customer requirements. Must be able to effectively manage in a unionized workforce. Understanding and executing of operational concepts including planning, scheduling, and logistics. Knowledge of how to prepare and manage a budget in order to facilitate operational success. Demonstrate excellent written and verbal communications skills. Proficient in Microsoft Office, including Word and Excel. We are proud to be an equal opportunity employer, and are committed to a drug and alcohol‑free workplace This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and record‑keeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation. #J-18808-Ljbffr