Deskside Support Technician

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Major Duties:

• Builds the work needed to implement functionality from the product backlog (managed by the product owner).
• Determines the size of user stories.
• Tests deliverables against a user story's acceptance tests.
• Creates and maintains automated test scripts and executes all other testing-related tasks.
• Maintains and executes product or service documentation, as directed.
• Works closely with other team members to ensure that features meet business needs.
• Follows industry-standard agile Infrastructure design methodology for development and documentation.
• Works collaboratively with security, software delivery teams and other partners.

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

• Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

Skills, Abilities, Knowledge:

• Understanding of relevant infrastructure components and operating systems and the ability to troubleshoot in those environments.
• Ability to analyze, translate, and define business requirements into technical solutions.
• Excellence in verbal and written communication forms with emphasis on persuasive communication, tact and negotiation.
• Employee motivation and engagement skills
• Business knowledge, e.g., processes, relationships, etc.

Education:

• Degree in an Engineering/Technology discipline or equivalent experience. - University Degree (4 years or equivalent)
• Degree in an Information Technology discipline or equivalent experience. - University Degree (4 years or equivalent)

Work Experience:

• Previous experience in programming/software development. (1 - 3 years)
• Experience working in an Agile Environment (Less than 1 year)
• Work experience in a team environment. (Less than 1 year)

Notes:

1st Shift- Onsite position

Metatarsals are required on the first day

Job Type: Contract

Pay: $24.84 - $26.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Work Location: In person