Dispatcher/Operations

Location: Coach USA – The Loop in Parkville, MD Compensation: Annual Salary: $52,000 based upon experience Schedule: Must be flexible with time and days throughout the week (Operations is Monday-Saturday) Job Description Dispatcher/Operations (Under DTS) – Full‑Time. The role coordinates vehicle and driver schedules, troubleshoots issues arising from driver or equipment changes, customer needs, and other planned and unplanned events. Flexibility, dependability, and strong people skills are essential. Responsibilities Assign drivers and buses Update and monitor GPS route and equipment status Monitor on‑time performance Check driver’s credentials and logs Monitor compliance hours Inspect and sign DVIR Provide available and OOS bus list along with fleet count and monitor PM list Ensure all company vehicles and buses are fueled and cleaned Report all accidents/incidents to Safety Director / General Manager / VP Operations – Central Assist customer inquiries through phone or email In case of breakdowns contact road services, dispatch relief bus, and notify Director of Maintenance and management Communicate delays or updates with Operations Communicate with maintenance on breakdowns, defects, and PMs Counsel and direct drivers Monitor GPS and maps to keep drivers on schedule from traffic and accidents Transfer and receive information from shift to shift Other duties as needed Required Experience At least 1‑2 years of previous driving and/or dispatching experience, OR 5 years of transportation industry experience preferred Qualifications Ability to multitask and troubleshoot in a high‑pace environment Availability on weekends, holidays, days, and nights Exemplary communication, customer service, and interpersonal skills Proficiency in data entry, internet usage, email, Microsoft Office, Excel, and web‑based routing / GPS programs Clear understanding of e‑logs Possess and maintain CDL‑A or B license with Air Brakes and Passenger Endorsement Benefits Health, dental, and vision insurance (Covered under DTS) Growth opportunities with one of the largest privately held transportation companies in North America Paid weekly Coach USA is an Equal Employment Opportunity Employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. #J-18808-Ljbffr