General Manager

General Manager at Chick-fil-AGeneral Manager at Chick-fil-A CAKThe General Manager is a hands-on leader responsible for creating a positive team environment and delivering an exceptional guest experience. This role supports daily operations, team development, and ensures all standards are met across service, food quality, and cleanliness. The GM works closely with team members and leadership to drive performance, uphold company values, and maintain a welcoming, efficient restaurant environmentUnited Concessions Group (UCG) is now hiring General Managers to join their team at Chick-fil-A located inside of the Akron-Canton AirportResponsibilitiesLead and support all team members across front-of-house and back-of-house roles.Provide coaching, feedback, and training to help team members grow and succeed.Ensure all shift responsibilities are completed before, during, and after service.Guest ExperienceStay attentive to guest needs and ensure a warm, welcoming atmosphere.Engage with guests to build relationships and encourage repeat visits.Support team members in delivering consistent, high-quality service.Operations & StandardsOversee food and beverage preparation and presentation to meet brand standards.Maintain cleanliness, safety, and organization throughout the location.Ensure accurate cash handling and financial reporting.Compliance & CommunicationFollow all company policies and procedures, including food safety and liquor laws.Build positive relationships with vendors and suppliers.Communicate regularly with leadership through meetings and updates.Qualifications:Experience in restaurant or hospitality management preferred.Strong leadership and team-building skills.Commitment to guest satisfaction and team success.Ability to multitask and stay calm in a fast-paced environment.Reliable attendance and a positive attitude every shift.Food safety certification and high school diploma are a plus.Key CompetenciesAbility to motivate, coach, and support team members in a fast-paced environment.Commitment to creating memorable guest experiences through attentive service and hospitality.Strong understanding of restaurant operations, including food safety, cleanliness, and financial procedures.Clear and respectful communication with team members, guests, and leadership.Ability to stay calm under pressure and resolve issues quickly and effectively.Takes ownership of team performance, guest satisfaction, and operational standards.Job RequirementsStands for long periodsRoutinely lifts, carries, and moves materials weighing up to 50 poundsBends, reaches, and moves quickly in tight spacesIs legally able to work in the U.S.Is able to pass a federal background checkExecutes tasks independentlyLearns and memorizes tasks effectivelyMaintains concentration and focus on tasksPerforms tasks in small or restrictive spacesWorks in or around large crowdsBenefits (full time Team Members):401(k) and 401(k) matchingHealth insuranceVision insuranceDental insuranceProfit SharingTeam Member PerksTeam Member discountHoliday payQuarterly bonusOpportunities for advancementCompetitive PayTransportation credits