eCommerce Customer Service
$20 - $23 per hourCareer Group
A popular fashion brand is seeking an eCommerce Customer Service Assistant to join their team in Downey on an on-going temporary basis . Base pay range $20.00/hr - $23.00/hr Responsibilities: Field inbound customer service calls to support global ecommerce business. Provide articulate, professional and informed assistance to answer questions about online orders, products and general matters concerning website usage. Review and effectively respond to incoming customer emails in a timely manner. Engage customers through Live Chat communication by providing informed product knowledge and style/seasonal recommendations. Drive sales by pro-active involvement in Exchange Order and Abandoned Cart outreach programs. Manage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolution. Document, organize and process customer exchange and returns paperwork. Partner on a daily basis with the Distribution Center team to ensure ecommerce order fulfillment remains efficient. Manage order processing flow and participate in fraud prevention efforts to release and cancel orders. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: Seniority level Entry level Employment type Contract Job function Customer Service Industries Staffing and Recruiting #J-18808-Ljbffr Fourth Floor
Vacancy posted 4 days ago
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