Technical Support Specialist
S.J. Rollins Technologies, Inc.
Technical Support SpecialistKey Results Area #1: Successfully Resolve Customer's Technical Support Issues and Assist Customer Teams with PMM's and Projects.Provide fast response times for customersBuild positive relationships with customersEstimate and implement basic products to solve customers' problemsInteract with the accounting department to describe value for the work performedEnsure customer data and networks are maintained with industry best practicesKey Results Area #2: Being a Valuable Team MemberProvide a good example of S. J. Rollins culture and valuesBe on time for work and scheduled meetingsParticipate in regular team and company meetingsTake responsibility for personal and career developmentTake responsibility for the training and education of less experienced team membersEntry KnowledgeWillingness and proven ability to learnReliable team memberStrong verbal communicationSkill LevelNo IT knowledge or experience required. All Technical Support Specialists will go through the SJR training program.Responsibilities (What You Do)Complete all customer appointments and service tickets/tasks assigned.Conduct repetitive IT tasksPerform PMMs (Preventative Monthly Maintenance) on an adhoc basis for.Assist team members on projects as assignedCommunicate with the client and Technical Support Team Leader before and after every jobExecute standard operating procedures for the following:VPN ConfigurationNew User SetupComputer PrepInstalling SoftwarePhone ProvisioningExpectations (How You Do It)Adhere to policies and procedures as outlined in the Employee HandbookDemonstrate reliability and punctualityMeet or exceed the billable hours per day expectations established at each performance reviewExhibit a positive attitude and willingness to learnDisplay critical thinking, independence, and sound judgment in problem solvingManage time efficiently by requesting work from Technical Support Team Leaders, or self-assigning basic work from the ticket systemBenefits:Health CareDentalVisionLife InsuranceRetirement PlanProfit Sharing
- ...Senior Technical Support SpecialistKey Results Area #1: Successfully Resolve Customer's Technical Support Issues and assist Customer Teams... ...LevelA fully trained and experienced Senior Technical Support Specialist will have basic technical knowledge of SJR "full stack"...Suggested
S.J. Rollins Technologies, Inc.
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TSMG
Bangor, ME5 days ago - About the Role Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a... ...Requirements Bachelor’s degree, or 2‑3 years of hands‑on technical support/testing experience At least 1 year of QA testing or...
$16.61 - $18.13 per hour
...Personal Protective Equipment while performing specific tasks or in certain areas Required to work overtime and extended hours to support center operational needs The expected base pay for this position at hiring is $16.61/hour - $18.13/hour. Please note this wage range...Work experience placement- ...SynergisticIT has helped Jobseekers get employed in the tech Job market by providing candidates the requisite skills, experience and technical competence to outperform at interviews and at clients. The Tech Job market has been affected by massive layoffs and since 2021...Full time
SynergisticIT
Bangor, ME4 days ago - .... 4. Ability to generate and maintain your own work through supporting your own customer base as well as identifying value-added opportunities... ...(What You Do) · Independently resolve all assigned technical support tickets and tasks assigned delivering comprehensive solutions...Flexible hoursWeekend work
S.J. Rollins Technologies, Inc.
Bangor, ME2 days ago $18 - $24 per hour
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Bangor, ME2 days ago$30 per hour
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S. J. Rollins Technologies
Bangor, MEa month ago $20.5 per hour
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Brewer, ME3 days ago$37.03 - $43.48 per hour
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$18 - $20 per hour
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Woodlands Senior Living
Brewer, ME4 days ago $35 per hour
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Bangor, ME17 hours ago$68k - $102k
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Bangor, ME4 days ago$16.5 per hour
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...provided. Previous heating technician experience preferred. Education: A high school diploma or equivalent is required. Technical school training is preferred. Certification and Licensing: Must possess a valid Maine Oil Burner Technician license appropriate...Weekly payFull timeTemporary workWork at office- Field Technician Level 1 - Job Description Position involves performing basic, often supervised, installation and maintenance tasks in telecommunications central offices, focusing on the physical aspects like running cables, racking equipment, and initial site preparation...
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