Estimator

Company: Gerber Collision & Glass Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Job Description The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage, documents needed repairs and parts replacement, and ensures alignment with all team members to achieve the repair facility’s KPIs. Key Job Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent service. Ensure compliance with all insurance client requirements, processes, and metrics. Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Understand all required insurance programs and procedures. Participate in daily “production walks” with the Management Team, as required. Support all team members when required. Participate in monthly Health & Safety and staff meetings (if required). Attend training, information sessions, and workshops recommended by Store Manager. Minimum Education and/or Experience Required Knowledge of repairs and OE guidelines. High school diploma or equivalent. Awareness of where to look for answers. Basic computer skills. Compliance with DRP’s minimum of 1-year experience. Required Knowledge, Skills, and Abilities Awareness of where to look for answers. Basic computer skills. Compliance for DRP’s minimum of 1-year experience. Must be willing to complete I-CAR training. Valid driver’s license. Benefits That Drive Your Success Annual paid time off (PTO) plans. 2 weeks of paid parental leave for full‑time employees working a minimum of 30 hours per week. 6 paid holidays annually. Medical, prescription drug, dental and vision insurance effective day one. 401(k) retirement plan with company match. Employer‑paid short‑term disability and life insurance. Additional voluntary life insurance. Continuing education opportunities. Free prescription or non‑prescription safety glasses annually. Annual voluntary uniform stipend. Voluntary daily pay option available. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job. Compensation Details $75,000+ annually depending on closed sales per week. #J-18808-Ljbffr Gerber Collision & Glass