Patient Service Specialist

Patient Services SpecialistAt GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.Our purpose is to design care experiences that get the best possible life outcomes. Our goal is to deliver exceptional treatment and care in a way that enhances every aspect of a person's cancer journey.Joining the GenesisCare team means a commitment to seeing and doing things differently. People centricity is at the heart of what we do—whether that person is a patient, a referring doctor, a partner, or someone in our team. We aim to build a culture of 'care' that is patient focused and performance driven.Role Summary:As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient's and clinical teams.Your key responsibilities:As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.Customer ServiceMonitoring and reacting to patient feedbackMonitoring the flow of patients and directing as appropriateAnswering and attending to all telephone calls in a timely mannerResponding to queries in accordance with the privacy policyHaving a breadth of service knowledge to respond to patient queriesProviding support to Physicians and other internal customers, as requiredAssist with patient questions regarding billing and insurance paymentsMaintenance and improvement of the patients' waiting roomMaintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organizationDealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocolsMaintaining the Integrity of Patient RecordsScheduling Physician appointments with regard to availability & appropriate timeframesUndertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visitAdmitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointmentsRegistering new patients in a timely manner and ensuring the accuracy of personal and billing detailsEnsuring all documentation and correspondence required for the consultations appointment is registeredCreating referring doctor records as requiredFollowing up on referralsDocument managementQualificationsHigh School Diploma or equivalentDemonstrated ability in an administrative role within a busy, customer focussed environment, medical preferred.Handle and resolve urgent matters and time critical medical appointmentsStrong organization and communication skills, with the ability to liaise with both internal and external stakeholders.Proven experience to work effectively both independently and in a team environment.Knowledge of patient billing systems and related funding mechanisms.Ability to use clinical administration systems, as well as Microsoft Office softwareCollaborative approach in working with the wider administration team and other internal customers, in line with the organization values.Flexible approach to workTravel as required to other centersAn integrated oncology and multispecialty network in Florida and North Carolina providing care for more than 120,000 patients annually, GenesisCare U.S. offers community-based cancer care and other services at convenient locations. The company's purpose is to redefine the care experience by improving patient outcomes, access and care delivery. With advanced technology and innovative treatment options, skilled physicians and support staff offer comprehensive and coordinated care in radiation oncology, urology, medical oncology, hematology, diagnostics, ENT and surgical oncology.GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion.