Senior Vice President, Client Operations
At BNY, our culture allows us to run our company better and enables employees’
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance – and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.
We’re seeking a future team member for the role of Senior Vice President, Client
Operations to join our Corporate Trust team. This role is located in Pittsburgh
In this role, you’ll make an impact in the following ways:
* Own the end-to-end Trade processing until settlement, including task
allocation, controls, quality, and risk management
* Act as the primary point of contact for process queries, client escalations,
and senior stakeholder communication
* Build strong, trusted client relationships and ensure consistent, accurate
service delivery
* Ensure full compliance with BNY Mellon policies and all regulatory daily,
weekly, monthly, and annual requirements, including timely escalation of
control breaches
* Lead and manage the team, including workload planning, performance
management, coaching, training, and all related people processes
* Monitor team process knowledge and quality, providing regular feedback and
driving continuous improvement
* Identify process risks and errors, ensure root cause analysis, and implement
sustainable corrective actions
* Drive the Digital and AI agenda by identifying automation opportunities and
embedding digital solutions to deliver higher STP, increased efficiency, and
reduced operational risk
* Lead and coordinate business and change initiatives impacting day to-day
operations
To be successful in this role, we’re seeking the following:
- Bachelor’s degree in Business, Finance, or related field required.
- Advanced degree or professional certifications in finance or business
administration preferred.
* Typically 15+ years of experience in corporate trust or related field within
financial services.
* Good experience of Trade processing, reconciliation, client service and
people management required.
* Strong leadership and collaboration skills across diverse teams, with
excellent interpersonal skills for client interactions.
* Experience in holding teams responsible to department KRI’s and undertaking
annual performance reviews with teams.
* Demonstrable interest in continuous learning and delivery of process
improvements, including the use of digital tools and AI.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom [
BNY LinkedIn [
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs
rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life’s
journey. Focus on your health, foster your personal resilience, and reach your
financial goals as a valued member of our team, along with generous paid leaves,
including paid volunteer time, that can support you and your family through
moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer -
Underrepresented racial and ethnic groups/Females/Individuals with
Disabilities/Protected Veterans.
At BNY, our culture allows us to run our company better and enables employees’
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance – and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.
At BNY, our culture speaks for itself, check out the latest BNY news at BNY
Newsroom [ & BNY
LinkedIn [
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs
rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life’s
journey. Focus on your health, foster your personal resilience, and reach your
financial goals as a valued member of our team, along with generous paid leaves,
including paid volunteer time, that can support you and your family through
moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer -
Underrepresented racial and ethnic groups/Females/Individuals with
Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our
employees. The expected base salary for this position when employment commences
can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors,
including market location, job-related knowledge, skills, and experience. Base
salary is only part of the total rewards package, which may include eligibility
for an annual discretionary incentive award. Subject to the terms and conditions
of the applicable plans then in effect, eligible employees may enroll in a
401(k) plan as well as participate in Company-sponsored medical, dental, vision,
and basic life insurance plans for the employee and the employee’s eligible
dependents. Eligible employees also may receive other benefits (including
various paid time off benefits, such as vacation and sick time), dependent on
the position offered. Details of participation in these benefit plans will be
provided if an employee receives an offer of employment.
If hired, the employee will be in an “at will” position and the Company reserves
the right to modify base salary (as well as any other discretionary payments or
compensation programs) at any time, including for reasons related to individual
performance, Company or individual department/team performance, and market
factors.
