Lead Window Dispatcher/Scheduler

Lead Window Dispatcher/Scheduler


Transdev inEl Cajon, CAis hiring a Lead Dispatcher / Scheduler to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.


Transdev is proud to offer:

• $24.50/hr-30.50/hr

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 7 days
• Holidays: 7 standards
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.


Key Responsibilities:

• Maintain VDS operator schedules, ensuring accuracy and integrity of all scheduling data, including administration of operator time off, bid processes, and payroll-related inputs.
• Coordinate and oversee the operator bid process.
• Assign and delegate projects, tasks, and special assignments as needed.
• Collaborate with bus operators, dispatchers, supervisors, and cross-functional departments to support high-quality customer service delivery.
• Partner with Operations, Human Resources, Safety & Training, and Maintenance to align departmental and organizational goals.
• Assist in developing and enforcing procedures, standards, and regulatory compliance to support efficient transit operations.
• Establish scheduling priorities and develop methods to complete scheduling projects; analyze routing and scheduling issues and recommend both immediate solutions and long-term improvements.
• Monitor staffing levels and establish driver targets based on service demands and operator availability.
• Supervise, train, and support dispatchers, supervisors, and operators as assigned.
• Review and approve operator time-off requests and track short- and long-term availability.
• Manage operator schedules to minimize overtime while ensuring compliance with meal and rest break requirements and DOT hours-of-service regulations.
• Provide support for dispatch and road supervision functions as required.
• Ensure full schedule compliance and proper route coverage, making real-time adjustments and work assignments as necessary.
• Verify that operators and dispatch staff are fit for duty; take appropriate action when standards are not met.
• Monitor operator adherence to pre- and post-trip procedures and recommend corrective action when necessary.
• Coordinate with Maintenance to address vehicle breakdowns and operator-reported fleet concerns; recommend retraining, discipline, or further action as appropriate.
• Investigate customer complaints related to operator performance and safety, and recommend corrective actions based on findings.
• Perform other related duties as assigned.

Qualifications:


• Class B or higher Commercial Driver's License with Passenger endorsement and Air brake endorsement required


• High school diploma or GED required.


• 2 years reservationist or customer service experience.


• Two (2) years' experience performing dispatch, road supervision other coordination or planning of transit operations. A plus.


• Computer literate


• Excellent communication and listening skills.


• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.


Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.


Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please View email address on click.appcast.io


Drug-free workplace:


Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

California applicants: Please Click Here for CA Employee Privacy Policy.


Job Category: Dispatchers


Job Type: Full Time


Req ID: 8056


Pay Group: WVY


Cost Center: 326


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.


Drug-free workplace


If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.


California applicants: Please Click Here for CA Employee Privacy Policy.


About Transdev


Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.


Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.