Lead Veterinary Technician

Lead Veterinary Technician

Fox Creek Veterinary Hospital at Wildwood is hiring a full-time Lead Veterinary Technician to provide skilled care to our patients and exceptional service to our clients. Our ideal candidate has experience in animal care, client communication, and veterinary procedures, with a passion for improving the lives of pets and their owners.

As you join our mission to provide outpatients with the level of care we would demand for our own pets, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Key responsibilities include:

• Manage technician and doctor workflow using Smart Flow and ensure the Cornerstone schedule is accurate and up to date, reflecting the actual hospital workflow of the day. Manage the use of Smart Flow with the team and ensure they are using it effectively.
• Work with lead receptionist to ensure appropriate scheduling
• Perform lead self-evaluations and ensure they are presented to the Practice Manager (PM) monthly.
• Train all technicians to meet the standards of care and customer service set by Fox Creek, ensuring consistent knowledge of medical protocols, equipment use, and patient care procedures.
• Ensure that all onboarding and phase training is kept up to date.
• Ensure that the team is consistently meeting Fox Creek's standards of care in all areas, including medical protocols, customer service, and patient management.
• Assume the Manager on Duty role as needed, including weekends and after-hours.

Qualifications include:

• Minimum of 3 years of experience as a veterinary technician, with at least 1 year in a leadership or supervisory role.
• Strong understanding of veterinary medical protocols, patient care, and hospital operations.
• Experience using veterinary management software (e.g., SmartFlow, Cornerstone) is highly preferred.

About Fox Creek Veterinary Hospital in Wildwood, MO:

Fox Creek Veterinary Hospital was founded in October 2000 with the mission to provide the very best care combined with the latest and most up-to-date facilities and equipment. Our staff, as a team, is dedicated through continuing education and compassion to provide our patients with the level of care we would demand for our own pets.

As an AAHA-Accredited practice, these principles are our passion and by fulfilling them, we are living our dream of knowing that we make a difference by helping animals every day. We are happy to see Canine, Feline, Equine, and Pocket Pets!