Bilingual Help Desk Analyst (Spanish) — Root-Cause & Resolution

360-IT-Professional is seeking a Bilingual Help Desk Analyst with Spanish to join our Durham, NC team. The role focuses on monitoring, diagnosing, and resolving issues, with escalation to development when necessary. You will contribute to product and process improvements based on observed patterns and patterns in field issues. Based in Durham, NC, the position is full-time and involves collaborating with cross-functional groups to replicate problems, identify root causes, and deliver effective #J-18808-Ljbffr 360-IT-Professional