Private Client Loan Specialist I

This position will support the Private Bankers and clients within the Private Banking group. Responsibilities Reviewing, researching, responding, and following up on all loan inquiries, concerns, and maintenance while providing high quality client service and support. Managing the credit card process from start to finish to include taking applications, adding or removing signers, online banking, and maintenance requests. Payment research and corrections, billing issues, auto debit, submitting phone payments, payoff requests, statements, online banking, managing past‑due loans, and fee waivers. Completing all requests in a timely manner, staying organized, being proactive, paying attention to detail, prioritizing duties, communicating clearly, working as a team, and meeting all client expectations. Processing all loan wire and transfer requests. Performing miscellaneous job‑related duties as assigned. Position Requirements Minimum of two years of prior retail banking experience. Proficient knowledge of bank services, products, and loans. Respond to customer inquiries and concerns and create positive solutions. Support other employees as needed. When communicating with clients, greet and facilitate a welcoming and customer‑focused environment. Excellent client‑service skills, including oral and written communication. Entrepreneurial, ownership‑oriented mindset. Attention to detail and strong organizational skills. Ability to work effectively as a team member and with customers. Strong analytical and problem‑solving skills, and the ability to derive innovative solutions. Ability to establish credibility quickly with customers; demonstrate confidence in dealing with peers. Strong work ethic and high integrity. Strong computer skills. Friendly, outgoing, assertive, confident, and enthusiastic personality. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr MidFirst Bank