Resort Manager

A AAA four-diamond resort & spa is seeking a detail-oriented, engaging, and driven leader to serve as the new Resort Manager. The Resort Manager will help lead the operation and be responsible for creating memorable experiences for guests in keeping with the resort’s high standards and award-winning service. This position will focus strongly on leading the Rooms and Food and Beverage divisions while overseeing the golf and spa operations. Responsible for supporting all other divisions and EC Members. Responsibilities Actively engage and help develop the annual strategic business plan and budget, monitor progress and drive delivery of company standards as well as approved initiatives and tactics throughout the year. Work closely with Executive Committee members to ensure all financial, guest services and employee relations standards are met. Review daily operating results and weekly forecasting and scheduling, taking immediate corrective action as needed. Conduct daily reviews of all divisions with department leaders. Strong focus on Rooms and Food and Beverage. Participate in the hiring, training, and development, scheduling, reviewing, and disciplining of all staff with the support of division leaders and department managers. Coordinate, supervise and direct all aspects of the operation with support of division leaders, department and assistant managers. Ensure high guest service standards in keeping with a luxury resort operation. Drive a strong culture of associate engagement. Recommend programs for the motivation and development of staff. Direct property operations in the Managing Director’s absence & oversee the spa and golf operations. Qualifications Minimum of five years of hotel management experience in a luxury hotel/resort environment. College degree in business, hotel & restaurant management or equivalent preferred. Demonstrated results-oriented management skills with a proven track record in mentoring and leading a successful team. Ability to budget and forecast productivity and direct expenses with strong financial acumen. Ability to establish and maintain relationships with vendors, the community, and organizations. Excellent technical skills; must be detail-oriented, extremely organized, and punctual. Ability to communicate effectively and professionally. Ability to work under pressure. Ability to work independently and within a team environment. Flexible schedule to include weekends and holidays. Reference #4430 Location: North Carolina #J-18808-Ljbffr Santacruz