Shipper Support

Transportation SpecialistWe are seeking highly skilled and motivated Transportation Specialists to join a rapidly growing team. The team is responsible for driving the end-to-end operational execution of all loads shipped on our 1P network. This involves supporting regions and shippers across the supply chain network and ensuring on-time pickup and delivery of freight. The role requires addressing disruptions, keeping all stakeholders informed, and ensuring timely resolution. The team serves as the first line of defense in understanding network trends, delays, and other exceptions that impact our ability to deliver a world-class transportation product.ResponsibilitiesProvide excellent carrier and driver experience in a high-volume contact center environment by researching, problem-solving, and setting appropriate expectations.Work within the transportation network to get trailers and trucks back on track when disruptions occur.Adhere to schedules in a fast-paced environment, including start/stop and breaks/lunches.Support workload surges and weather-related operations by working significant overtime during high-volume peaks.Use internal systems to gather data from multiple sources to support daily, weekly, monthly, and quarterly reporting.Provide support to field teams by creating repair requests, monitoring load execution, and ensuring on-time pickup and delivery metrics.Collaborate with cross-functional teams, using analytical skills to drive data-driven decisions and effectively communicate insights.Provide support to drivers and carriers with over-the-road disruptions.Essential Skills1+ years of experience working with computers and Microsoft Office, including Outlook, Word, and Excel.High school diploma or equivalent.Ability to work 40 hours per week and overtime as required.Flexible schedule availability, including weekends, nights, and holidays.Must be 18 years of age or older.Additional Skills & Qualifications1+ years of contact center or customer service experience.Supply chain, shipping, logistics, and freight management experience.Strong customer service skills.Critical thinking abilities to make inferences and drive decisions.Interest in the role and company operations.Work EnvironmentThis is a hybrid work environment with a 4/10 schedule. Shifts are either Sunday to Wednesday or Wednesday to Saturday, from 6:30 am to 5 pm or 6 am to 4:30 pm. The role includes a mix of in-office days, with the front half of the week in the office on Monday and Tuesday, and the back half on Thursday and Friday.Job Type & LocationThis is a Contract to Hire position based out of Nashville, TN.Pay and BenefitsThe pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Application DeadlineThis position is anticipated to close on Aug 4, 2026.