Administrative Assistant 2

Job Description Under limited supervision, coordinates and performs a variety of administrative and operational support duties for medical education, including but not limited to directing calls and routine inquiries, processing correspondence, forms, reports, budgets, bookkeeping, processing forms & information, performing data entry as needed, maintaining established spreadsheets, establishing and maintaining files and records. Prepare, edit, and proofread documents to ensure accuracy. The administrative assistant should be a self‑motivated individual who is able to process information efficiently and with great attention to detail. He or she must exhibit the highest levels of professionalism and problem‑solving abilities for routine to complex inquiries or problems. The candidate will be expected to follow and ensure compliance with institutional. Responsibilities Reception, Information and Inquiries Following departmental protocol greets, determines needs & directs patients/parents, internal staff and external visitors; accepts, screens & routes telephone calls. Answers inquiries, provides forms/information, or resolves problems concerning activities and/or operations of department; follows through, as required, to meet needs of customers. Open and distribute incoming mail and prepare/process outgoing mail/packages. Appointments, Meetings and Events Coordinates and schedules appointments, interviews, meetings or events; exercises discretion and judgment to coordinate calendars for multiple individuals, care providers or groups. Schedule routine appointments, interviews or meetings; exercises some discretion and judgment to best meet the needs of the department and individuals. Establish regular meetings with staff persons to stay abreast and adjust for new or ongoing needs or issues within the department. Correspondence, Reports and Documents Performs a variety of assignments utilizing computer to prepare, transcribe, type, edit and distribute agendas, minutes & documents, compose routine to complex correspondence & documents; creates forms, flyers, templates as needed. Statistics/Records Maintenance and Reports Compiles and maintains statistics, budget or data pertaining to departmental operations. Prepares or assists with preparation of scheduled and/or ad hoc statistical and narrative reports; performs basic information gathering and analysis; prepares reimbursement requests, work orders, requisitions etc. in accordance with pre‑established procedures. Copies and/or duplicates materials; prepares and transmits facsimiles. Proofreads all work to ensure accuracy and neatness. Administrative Activities Anticipates, plans and coordinates activities to manage assigned administrative support responsibilities. May be requested to provide instruction and/or training to others in activities, processes and responsibilities directly related to this position. Maintains and expands own competencies by attending training sessions or educational programs, as directed. Encourages team members to adhere to professional standards and to expand competencies. Update and report learner registration status. Run validation reports and follow‑up with non‑compliant learners. Work with registration and education staff to ensure proper scheduling. Manages and oversees learners’ weekly work schedules. Schedule learner badge appointments. Ensure badges have been issued and deactivated. Run monthly RAS learner reports. Review and compare RAS and ECHO reports to ensure accuracy. Prepare welcome packets and coordinate printing of recruitment materials. Retrieve learner registration documents and scans to electronic folders. Download online registration documents to electronic folders. Contact coordinators and/or learners regarding missing documentation. Revise registration documentation as needed. Upload learner photos to the online Privileges system (ECHO). Distribution of recruitment applications to interviewers. Monitor learners’ weekly work schedules in Myevaluations. Follow with learners not compliant with registration requirements. Distribution of garage parking cards. Collect and deposit parking garage payments. Submit learner beeper numbers to the resource to add to intellidesk and submit requests for deactivations. Administrative duties including but not limited to processing check requests, downloading ERAS evaluation reports to send to faculty, logging evaluations when received, running reports on evaluations not completed, updating website and blackboard as needed, logging of resident conference attendance. Actively participates and contributes to departmental/organization wide committees. May require travel to departments located in other buildings or on other campuses for duties integral to the position. Demonstrates knowledge of population‑specific differences and needs of patients in appropriate, specific populations from young children through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families and co‑workers. Demonstrates support for the mission, values and goals of the organization through consistent behaviors aligning with Connecticut Children’s Standards. Special Considerations This role will entail planned flex time which may include flexing to other work locations including to the satellite locations and/or flexing schedules to include evenings and/or weekends. Qualifications Education and/or Experience Required High School Diploma or GED with five (5) years progressively increasing experiences directly related to the duties and responsibilities specified required. Associate’s degree with a minimum of three (3) years administrative support experience preferred. Knowledge, Skills and Abilities Knowledge of: Proficient with Microsoft Windows operating system and Microsoft Office applications including Microsoft Word, Excel, PowerPoint, must be able to generate tables, spreadsheets and presentations. Experience with managing relevant databases such as RAS, EndNote. Skills: Intermediate to Advanced level word processing skills and spreadsheet skills. Database management skills including ability to utilize database applications, perform basic queries and produce reports. Skill in use of operating basic office equipment (e.g. copier, fax, calculator, multi‑featured telephone). Effective use of patience in day‑to‑day performance. Abilities to: Understand and apply knowledge of department/organizational policies and procedures to resolve routine to complex problems and meet multiple needs of customers. Multi‑task and problem solve with working knowledge of unit/department. Organize and manage time, activities and processes on weekly and/or project basis. Make administrative/procedural decisions and judgments. Focus on customer needs and follow through to meet needs. Gather, review and compile information and prepare accurate and comprehensive reports, often with deadlines. Maintain calendars and schedule appointments utilizing electronic scheduling software. Create, compose and edit written materials. Function in a fast‑paced environment with strong attention to detail. About Us Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well‑being as one team. #J-18808-Ljbffr