Infrastructure Escalation Specialist, Fleet Infrastructure

Join Amazon’s commitment to Customer Obsession by working with Amazon Surface Transportation, supporting all Middle Mile ground and yard operations across the Amazon network! The Launch Execution, Adoption, and Facilities (LEAF) team is hiring for an Infrastructure Escalation Specialist, to support the Fleet Infrastructure team’s goal of exceeding customer expectations by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. Amazon is seeking a detail-oriented person to support strategic vendor relationships, diving deep into invoice and purchasing patterns to help inform key decisions in the infrastructure and fuel industries. This position will work at Amazon's corporate office in Nashville, Tennessee. Key job responsibilities• Support nationwide transportation network in a safe, customer-focused manner• Develop and design solutions to difficult problems• Manage outside contractors and vendors• Handle multiple projects and daily activities, meet deadlines, and develop plans on how to accomplish departmental and distribution goals• Ensure that all programs and procedures are followed, answering incident ticket escalations from 3rd Party companiesAbout the team• The Offsite Parking Solutions team provides internal and external infrastructure (fleet infrastructure and fuel) services for multiple Amazon business units within Amazon’s transportation networkBasic qualifications- High school or equivalent diploma- 1+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities experience- 1+ years of working with computers and Microsoft Office products and applications experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 1+ years of experience in project, construction, or customer-service facing rolePreferred qualification - 2+ years of Microsoft Office products and applications experience- Ability to work independently while maintaining all deadlines and critical date obligations Effective time management and organization skills- Effective and professional communication skills Demonstrated ability to establish processes, workflows, standard procedures- Self-starter that is able to identify opportunities and drive solutions- Entry level competency in support of a full range of construction management/administrative tools and best practices- Comfortable operating in an extremely fast-paced environment with a high degree of ambiguity- Excellent problem solving skills with diverse stakeholder groupsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .USA, TN, Nashville - 27.93 - 35.72 USD hourly