Technical Alignment Manager - ALLO KC

Technical Alignment Manager - ALLO KC page is loaded## Technical Alignment Manager - ALLO KClocations: Mission, KS 6329time type: Full timeposted on: Posted 3 Days Agojob requisition id: R-100216At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.The TAMs have specialized in multiple technology disciplines but will also be versed in other IT service delivery technologies. The TAM performs testing, analysis, and restoration of failed production services to customers and users. A primary function of this position is to monitor and sustain the SLA’s (Service Level Agreements) as well as the growth and capacity planning aspects for managed service customers. The primary focus of the TAM is managing the relationship between ALLO and the client. This is an in office position in Mission, KS.* Provides technical assistance and problem resolution for customers requesting assistance on application or system related issues or questions.* Demonstrates a commitment to increasing customer satisfaction. Delivers friendly, courteous service to clients.* Maintains information within a knowledge-based computer system. Includes data entry of commonly reported problems, questions and known resolutions and troubleshooting steps.* Uses creativity and innovation to automate and streamline processes and procedures. Grows deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact.* Effectively balances high volume productivity demands against ability to provide analytical troubleshooting and problem resolution.* Completes excellent and proficient documentation in ticket system and follows processes in ITGlue, SharePoint and other forms of corporate product documentation systems.* Responds to text, phone calls, e-mails, team messaging, team meetings and any other form of communication within the company’s system in an efficient and timely manner without delay.EDUCATION/EXPERIENCE:* 5 years helpdesk experience with preferred education* Bachelor’s degree in computer science or MIS preferred or Formal Technical educationSKILLS / KNOWLEDGE / ABILITIES:**Exceptional Customer Service and Communication:** Proven ability to build strong client relationships, coupled with excellent oral and written communication skills. Must be able to articulate complex technical concepts clearly to a non-technical audience**Comprehensive Desktop and Application Support:** Strong knowledge of Windows 10/11 and Microsoft Office 365. Experience in troubleshooting and supporting web-based applications, as well as resolving virus/malware and printer issues.**Network and System Administration:** Solid understanding of networking principles and troubleshooting tools (e.g., PING, IPCONFIG, NSLOOKUP, TRACERT). Proficiency with technologies including DHCP, DNS, VLANs, and LAN/WAN.**Server and Infrastructure Expertise:** Working knowledge of Windows Server, Active Directory, and Azure Active Directory. Experience with Group Policy, PowerShell, and virtualization technologies (VMware, Hyper-V).**Account and Permissions Management:** Experience with user and email management in Active Directory, along with a firm grasp of file and share permissions, drive mappings, and offline files.**Technical Project Experience:** Hands-on experience with Microsoft Office 365 migrations and management.**Availability:** Must be available for occasional after-hours work and on-call rotations.People are our passion. At ALLO, we don’t treat you like a number. You’re a human being. Get ready to plug into the perks at ALLO: * Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.* Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.* Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.***Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.*** Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at View email address on click.appcast.io is a Drug Free and Tobacco Free Workplace.Since 2003, ALLO has provided customers with the most modern network possible while employing a team of engineers, operators, and technical experts who constantly work with customers to develop creative ways to utilize ALLO's fiber network. ALLO's growth and success are thanks in large part to our reputation for winning customer service, technical capabilities, experienced, knowledgeable personnel, and superior products. ALLO Communications is a telecommunications company offering fiber, telephone, long distance broadband, internet and television to residents and businesses. We also proudly offer innovative technology solutions for businesses of all size. #J-18808-Ljbffr ALLO