Business Account Specialist II

Job Description

Job Description

We are looking for a Business Account Specialist II to support electric service requests and deliver a high standard of customer service for clients in Providence, Rhode Island. This Long-term Contract position focuses on coordinating service-related activities, preparing cost and design documentation, and helping move projects through the fulfillment process efficiently. The ideal candidate is comfortable working in a hybrid environment, communicates effectively across teams, and uses Outlook and Excel confidently to manage details, reporting, and follow-up.

Responsibilities:
• Serve as the main contact for external customers seeking electric service, guiding requests from initiation through completion and addressing issues that arise along the way.
• Review and process billing-related documentation, including cost-in-advance items, in accordance with applicable tariffs, policies, and service requirements.
• Prepare straightforward electric service designs and cost estimates so construction planning and related dependencies can proceed without delay.
• Create and manage service contracts or agreements to support the completion of electric service construction work for customers.
• Partner with internal departments and stakeholders to coordinate activities, remove obstacles, and support timely service fulfillment.
• Handle more involved residential, commercial, or industrial service requests while ensuring accuracy, responsiveness, and compliance with established procedures.
• Strengthen collaboration with business units by sharing effective practices, supporting operational decisions, and contributing to consistent customer support standards.
• Examine customer concerns and service activity data to identify patterns, support reporting needs, and recommend process improvements.
• Provide team support through cross-training, participation in cross-functional meetings, and assistance with continuous improvement initiatives as needed.

• Experience working directly with customers and resolving service-related questions or concerns in a detail-oriented and accountable manner.

• Proficiency with Microsoft Outlook and Microsoft Excel, along with strong general computer and data entry skills.

• Familiarity with electric or gas utility operations, policies, and customer support practices, particularly in residential or commercial settings.

• Ability to interpret procedures, apply regulatory and company policy requirements, and maintain accuracy in transactional work.

• Strong organizational skills with the ability to manage multiple requests, track details, and meet service expectations in a hybrid work setting.

• Demonstrated ability to collaborate with stakeholders, support reporting or analysis, and contribute to process improvement efforts.