Dispatcher

Experienced Dispatcher - Join Mr. Rooter and Mr. Electric of Newark (25 Technicians) - $23-$25/hr

About the company
Mr. Rooter and Mr. Electric of Newark are locally operated providers of residential plumbing and electrical services. We run a high-volume, customer-focused operation that values clear communication, reliability, and technical excellence. You will dispatch for both brands and manage 25 technicians at all times.
Why join us

• Stable, predictable schedule: Mon-Fri, 7:30 AM-4:30 PM - no nights, no weekends, no on-call.
• Career growth: Cross-train across plumbing and electrical dispatching with advancement opportunities.
• Respectful, team-first culture: Clear communication, accountability, and constructive feedback.
• Fast, modern tools: We use dispatch/CRM software to run efficient routes and workflows (ServiceTitan experience preferred).
• Competitive pay + benefits: We invest in employees' well-being and development.

Pay & benefits

• Pay: $23-$25/hour
• Roth IRA with up to 3% employer match after 6 months
• PTO: 40 hours/year (years 1-2), 80 hours/year starting year 3
• Up to 40 hours paid sick leave per year
• 6 paid holidays
• Medical, dental, and vision offerings
• Paid onboarding and training

Primary responsibilities

• Dispatch and schedule service technicians across Mr. Rooter and Mr. Electric fleets (20+ technicians).
• Triage and prioritize incoming service requests, emergency calls, and same-day work.
• Assign jobs considering skill set, location, and ETA; optimize routing for efficiency.
• Maintain accurate service records, dispatch logs, and CRM entries.
• Communicate status updates to technicians and customers by phone, SMS, and app.
• Coordinate with operations management on staffing, coverage gaps, and routing issues.
• Deliver professional, timely customer service and resolve scheduling conflicts.

Required qualifications

• Minimum 2 years dispatch experience; 2+ years in home services (plumbing, HVAC, electrical, or similar) preferred.
• ServiceTitan (CRM) experience preferred.
• Proficient with dispatch software and Microsoft Office.
• Strong multitasking, prioritization, and problem-solving skills.
• Excellent verbal and written communication; calm under pressure.
• Reliable, punctual, and committed to following SOPs.

Preferred attributes

• Experience dispatching 15-30+ techs.
• Bilingual a plus.
• Comfortable with metrics, KPIs, and continuous improvement practices.

Thank you for considering Mr. Rooter and Mr. Electric of Newark, an equal opportunity employer. We look forward to hearing from you.