AV Team Lead

Job Description

Job Description

Description

The Audio-Visual Support Concierge Team Lead is responsible for leading the day-to-day operations of the AV Support Concierge team while ensuring exceptional service delivery across all conference room technologies, events, and executive support functions. This hands-on leadership role combines advanced technical expertise with people leadership, operational oversight, and stakeholder management.

The Team Lead serves as both a technical escalation point and team mentor, ensuring conference room technologies, collaboration platforms, and live events operate seamlessly across the business. The ideal candidate is a customer-focused leader who excels in fast-paced environments, drives continuous improvement, develops team talent, and partners closely with business stakeholders to deliver outstanding technology experiences.

Lead, mentor, and develop AV Support Concierge team members through regular coaching, feedback, and performance management.

Establish team priorities, assign workloads, and ensure appropriate resource coverage for meetings, events, and daily operations.

Foster a collaborative, accountable, and customer-first team culture.

Monitor team performance against established service levels, support metrics, and operational objectives.

Conduct regular team meetings and knowledge-sharing sessions to promote consistency and continuous improvement.

Additional Skills & Qualifications

Independently operate, maintain, troubleshoot, and repair AV systems and peripherals.

Oversee daily health checks of conference rooms and collaboration technologies to ensure operational readiness.

Conduct and coordinate pre-meeting AV checks for executive meetings, client presentations, and high-profile events.

Troubleshoot, upgrade, and replace AV hardware and components while minimizing business disruption.

Demonstrate advanced knowledge of audio-visual signal flow and conference room technologies.

Maintain expertise across leading AV platforms and devices including Crestron, Poly, Cisco, Zoom, Microsoft Teams, Google Meet, and Webex.

Schedule and coordinate AV support resources for executive meetings, client presentations, town halls, and special events.

Provide hands-on live event production, monitoring, and support.

Partner with business stakeholders to understand requirements and deliver tailored AV solutions.

Act as a trusted advisor for conference room technologies, event planning, and collaboration solutions.

Communicate technical issues, risks, and mitigation plans in real time during critical meetings and events.

Ensure exceptional customer experiences through proactive communication and service excellence.

Support after-hours and weekend events as required by business needs.

Exemplary leadership, communication, and follow-up skills.

Strong ability to balance hands-on technical responsibilities with team leadership obligations.

Proven ability to influence stakeholders and build strong working relationships across all levels of the organization.

Strong organizational, planning, and prioritization skills.

Act as a strategic partner to business leaders and workplace teams regarding AV technologies and collaboration solutions.

Recommend technology enhancements and operational improvements that improve reliability, scalability, and user experience.

Lead initiatives on standardization, innovation, and operations.

Job Type & Location

This is a Contract to Hire position based out of New York, NY.

Pay and Benefits

The pay range for this position is $45.00 - $48.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of New York, NY.

Application Deadline

This position is anticipated to close on Nov 14, 2026.

Workplace Type

This is a fully onsite position in New York,NY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.