Sr. Creative Program Manager, Brand Experience

Worldwide Operations collectively represents some of the most critical components of Amazons first-class transportation network. This organization oversees all global middle and last mile products spanning B2B and B2C critical partners enterprise and SMB customers across numerous teams. This includesbut is not limited toAmazon Supply Chain Services Amazon Freight Amazon Relay Amazon Freight Partners Amazon Shipping Amazon Flex Amazon Hub Delivery and more. Everything we do is aimed at further delighting our shippers carriers and partners with faster cheaper and more efficient means of shipping and receiving packages.

Brand Experience (BEX) is a central shared-services creative studio supporting the portfolio of global supply chain products. The team develops brand strategy and creative solutions that engage global transportation audiences through the human stories behind logistics. We build and own the global brands and their creative expression throughout the customer journeyworking closely with marketing sales and customer insights partners to test learn and ensure our design solutions resonate with target audiences. We have high standards and strive to continuously raise the bar across all creative elements.

We are looking for a Senior Creative Program Manager to own resource management capacity planning and creative operations for a team of 25 creatives (designers copywriters production artists and more) supporting 10 global businesses. This is a high-impact IC role at the center of how BEX operatesresponsible for the systems processes and partnerships that enable our studio to deliver excellent creative work at scale.

The right candidate brings deep expertise in creative program management and uses sound judgment to design long-term operational solutions in an environment where strategy is not always defined. They own complex cross-functional programs end-to-end create scalable mechanisms that increase studio efficiency and influence across partner teams and senior leadership to drive alignment. They are both tactical and strategicequally comfortable triaging todays incoming requests and building the capacity model for next quarter. They develop a strong understanding of Amazons supply chain products and become the operational backbone of BEX connecting the dots between business demand creative capacity and team health.

This role partners closely with senior leadership on planning goal development and resource strategy. The Senior Creative Program Manager may manage contractor project managers in the future.

Key job responsibilities
Resource Management & Capacity Planning

Own end-to-end resource management and capacity planning for the studio mapping creative skills and availability against a portfolio of programs across 10 global businesses

Maintain workload balance across all studio members strategically assigning projects to internal and external resources to optimize the pipeline and mitigate long-term risks

Build and maintain forecasting models that anticipate demand identify resourcing gaps and inform headcount and vendor recommendations to leadership

Make trade-offs between short-term delivery needs and long-term team sustainability escalating appropriately when constraints require senior input

Creative Operations & Process

Own the studios project management platform (Workfront) ensuring it serves as a reliable source of truth for project status resource allocation and reporting.

Triage and traffic all new creative requests submitted to the studio assessing scope identifying information gaps and determining owners and next steps

Own and evolve creative development processes end-to-end (concept to production) across mediums including video digital social OOH direct mail events and sales collateralensuring on-time on-budget delivery

Design document and implement scalable mechanisms that systematically improve studio efficiency throughput and quality of output

Drive operational excellence best practices across the studio; identify where to simplify automate or extend solutions for the best outcome

Program Reporting & Studio Health

Own develop and maintain studio health dashboards that provide visibility into capacity utilization delivery performance and pipeline forecasting

Develop program reporting across finance business reviews client satisfaction and team goalsconnecting operational metrics to org-level objectives

Contribute to OP1/OP2 narratives and organizational goal-setting as they relate to creative operations and resource strategy

Stakeholder Management & Communication

Serve as a primary operational point of contact for Creative Garage building effective partnerships with both the internal creative team and business partners across the global supply chain org

Drive cross-functional alignment across multiple business partners and external agencies globally; educate partners on studio process SLAs and capacity constraints

Anticipate bottlenecks manage escalations and balance business needs against resource constraintsfinding a path forward in difficult situations

Present updates to stakeholders and cross-functional partners including senior management up to VP level with clear and concise written and verbal communication

Own change management communications for studio operations updates across creative team and business stakeholders

About the team
We call ourselves the Brand Experience. We are an internal creative studio built to centrally support the global supply chain org. We believe creatives working together on a central team creates a stronger more collaborative environmentmore career growth opportunities and stronger creative solutions for our customers. We make logistics human and love telling the stories of those who make the supply chain work. Most importantly we make great creative and have fun doing it.

Come build with us.

- 6 years of design experience
- Have an available online portfolio
- Experience understanding needs of business and end customers and translating them into right solutions
- Experience gathering and analyzing large amounts of data and delivering continuous business improvements

- Knowledge of project management tools and methodologies (agile to waterfall)
- Experience working and contributing to project playbooks building schedules managing issues/risks establishing communication plans and stakeholder management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 129500.00 - 175100.00 USD annually

Required Experience:

Senior IC

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