Supervisor, Donation Support

Job Description

Job Description

Mission: Eversight’s mission is to restore sight and prevent blindness through the healing power of donation, transplantation and research.

Our   Culture   Story:  Imagine you’re unable to see a loved one’s eyes as they smile. You can’t see their face as they call your name, or your own face in the mirror as you start each day. This is what like is like for millions of people coping with vision loss.

Now, imagine your eyesight is restored. You can suddenly see all the color and sights of the world around you. Your life is transformed. This is the power of eye donation, corneal transplantation and vision research. This is what Eversight team members make possible every day.

For more than 75 years, Eversight has enabled donors and their families to give the gift of sight. We ensure that their gifts transform the lives of those suffering from blindness, and advance new treatments and cures for blindness.

Summary

The Supervisor, Donation Support Center is responsible for day-to day support of the Donation Support Center.

Fair Labor Standards Act Status: Non-Exempt

Hours: 4pm-2:30am (4 shifts weekly)

Essential Job Functions

• Demonstrate clinical competency to perform frontline department tasks; serve as a resource on these tasks
• Competently perform all duties of the department employees, including providing weekend/holiday coverage
• Maintain professional relationships with physicians, physician staff, hospital/surgical center staff, peers, other eye banks, and other agencies
• Assist the manager with hiring, training and oversight of staff performance.
• Responsible for problem resolution, monitoring and delegation of Donation Support Center workflow
• Oversee the development, maintenance, and management of monthly staff schedules to ensure appropriate shift coverage and operational staffing requirements are consistently met
• Responsible for completion of Donation Support center quality assessments  
• Provide continuing education and coaching to staff
• Observe strict confidentiality of donor and recipient information
• Demonstrate a commitment to the Mission and Values of Eversight  

Qualifications

Education: Undergraduate studies in related field preferred.

Experience: Experience as a Coordinator, Donation Support preferred but not required. Prior supervisory experience in a clinical or contact center setting preferred.

Skills: Ability to communicate effectively and provide constructive feedback. Critical thinking and time management to execute a variety of complex tasks. Ability to interact professionally with peers and outside constituents.

Requirements:   Must possess a   valid driver’s license. Reliable transportation is necessary. This is a hybrid position, with requirement for on-site office days.

• Medical, dental and vision insurance
• Generous paid time off
• 403(b) retirement plan with company match
• Tuition reimbursement
• Paid parental leave & more

Work Environment & Physical Demands

Work is primarily performed in a normal office environment.  While performing the duties of this job, the employee is frequently required to sit for long periods of time. Routine use of computer, phone and fax. Limited noise, room temperature fluctuation and dust are possible.

Use of own vehicle may be required when traveling within the service area. The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.