Case Manager I

About Interfaith Community Services As North County's largest social services agency, Interfaith Community Services has been "helping people help themselves" since 1979. The organization provides a wide range of programs designed to empower hungry, homeless, and low‑income community members to begin a pathway towards self‑sufficiency. Each year, Interfaith impacts more than 20,000 members by providing basic needs, nutrition support, social services, shelters and housing, employment development, senior services, veterans programs, and addiction recovery support. Job Type Full‑time What You'll Do In the Case Manager 1‑Oceanside Navigation Center role, you’ll provide case management services to enrolled clients. The Case Manager is responsible for coordinating and providing comprehensive support services to individuals and/or families to promote stability, self‑sufficiency, and overall well‑being. This role involves assessing client needs, developing individualized service plans, connecting clients to appropriate community resources, and advocating on their behalf. Essential Duties And Responsibilities Conduct comprehensive client assessments to identify needs, strengths, barriers, and eligibility for services Develop, implement, and regularly update individualized service or care plans in collaboration with clients and interdisciplinary teams Coordinate and facilitate access to appropriate community resources, benefits, and support services Provide ongoing case monitoring, follow‑up, and support to ensure progress toward established goals Engage in frequent client contact through scheduled or unscheduled visits, outreach, or telephonic support Advocate for clients to ensure equitable access to services and to address systemic or individual barriers Maintain accurate, timely, and confidential case documentation in compliance with agency policies, funding requirements, and applicable regulations Collaborate with internal staff, external providers, and community partners to deliver coordinated care Provide crisis intervention and referrals when clients experience urgent or emergent needs Educate clients on available resources, rights, and responsibilities Participate in team meetings, case conferences, supervision, and required trainings Comply with all ethical standards, confidentiality laws, and agency policies Meet productivity, documentation, and performance expectations established by the organization Perform additional duties as assigned Requirements Bachelor’s degree in social work or related field, required 1 year of work experience in a shelter, social services, or nonprofit setting, required Combination of education and experience may be considered in lieu of the stated requirements Valid CPR, BLS, and First Aid certificates to be completed within three months of hire Bilingual (Spanish/English), preferred Skillsets / Additional Requirements Ability to manage high‑acuity cases and respond calmly in crisis situations Ability to prioritize, multitask, and meet deadlines in fast‑paced environments Strong organizational skills with attention to detail and accuracy Ability to work independently while exercising sound judgment Working knowledge of mental health, co‑occurring disorders, substance use treatment models, and crisis intervention Knowledge of adult development and community resources Excellent written and verbal communication skills Ability to work effectively within multidisciplinary teams Professionalism with a diverse workforce and positive relationships across all levels Teamwork, cooperation, and strong sense of urgency Establish and maintain appropriate professional boundaries with clients Commitment to confidentiality of client and employee information Proficiency in Microsoft Office (Word, Excel, Outlook) Working Conditions / Physical Requirements Primarily office‑based environment Frequent use of computers, phones, and standard office equipment Regular interaction with staff, clients, and external partners in a professional setting Ability to remain seated for extended periods, with periodic standing and walking Manual dexterity for keyboarding, filing, and handling office materials Occasional lifting or moving of materials weighing up to 25–30 pounds Ability to bend, stoop, reach, and grasp as necessary Effective verbal and written communication Perform essential job functions with or without reasonable accommodation Location On‑site – Oceanside Hourly Rate $24.89–$27.23 Hours Monday‑Friday, 8am‑5pm Employment Benefits Paid Time Off Paid Holidays – 13 scheduled Flexible Work Schedules Medical, Dental, and Vision Insurance AD&D / Group Life Insurance Flexible Spending Accounts – Medical and Dependent Care Matched 401(k) Retirement Plan Early Release Days Work Anniversary Bonuses Tuition Reimbursement and Public Service Loan Forgiveness Eligibility Employee Assistance Plan (EAP) Home Ownership Assistance Program Casual Work Environment Professional Growth and Career Development Opportunities Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr Interfaith Community Services