Veterinary Receptionist

Veterinary Receptionist

Ethos Veterinary Urgent Care in Nashua, NH is hiring a Veterinary Receptionist to join our team. This role is a great fit for someone who enjoys helping people, thrives in a fast-paced environment, and wants to be part of a collaborative veterinary team providing compassionate urgent care for pets and their families.

Compensation: $18$20/hour, based on experience

Full-Time Benefits:

• CSR Certificate Program!
• Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
• Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• PTO
• Employee Referral Bonuses + 50% Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

Schedule:

• Full-time schedule consists of four 10-hour shifts
• Weekends and holidays included
• Urgent Care hours of operation: MondaySunday, 8:30 a.m.8:30 p.m.

Responsibilities:

• Welcome clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate clients about hospital services and practices
• Process client check-ins promptly and efficiently
• Schedule and check in appointments while responding to client requests
• Process patient admissions and discharges accurately and schedule follow-up appointments as needed
• Prepare invoices and process payments accurately
• Answer multiple phone lines promptly and professionally and direct calls appropriately
• Assist with administrative responsibilities, including scanning, faxing, and emailing
• Provide a high level of client service while supporting pets and their families during urgent veterinary visits
• Collaborate closely with the medical team to support an efficient, compassionate client and patient experience

Qualifications:

• One year of customer service experience preferred; we are willing to train the right candidate
• Comfortable working in a fast-paced, highly collaborative environment
• Commitment to developing positive, long-term relationships with colleagues, clients, and the community
• Detail-oriented with strong organizational and time management skills
• Strong communication and customer service skills
• Comfortable managing multiple priorities while maintaining accuracy and professionalism
• Fluent English speaking and reading skills required

About the Hospital:

Veterinary Urgent Care serves as a vital bridge between primary care and emergency services. We are committed to providing top-notch medical care for pets in their time of need. Our clinic is specially equipped with state-of-the-art technology, including point-of-care ultrasound for guided cystocentesis, an in-house lab, and digital radiography (x-rays). Our highly skilled medical team is ready to treat dogs and cats suffering from a variety of non-life-threatening conditions, such as:

• Ear issues
• Limping and scooting
• Hot spots
• Tooth and nail-related injuries
• Coughing and sneezing
• Allergic reactions
• Minor injuries requiring stitches
• Vomiting, diarrhea, and not eating

Veterinary Urgent Care does not provide 24-hour emergency care. We are not equipped to handle patients in life-threatening conditions. Patients experiencing any of the following are directed to a 24-hour emergency veterinary hospital:

• Difficulty breathing
• Major trauma
• Ingestion of toxic substances
• Seizures
• Inability to urinate

Surrounding Areas:

• Hudson, NH & Merrimack, NH
• Hollis, NH & Amherst, NH
• Milford, NH & Litchfield, NH
• Londonderry, NH & Derry, NH
• Manchester, NH & Bedford, NH
• Windham, NH & Salem, NH
• Pelham, NH & Tyngsborough, MA
• Chelmsford, MA & Lowell, MA
• Dracut, MA & Westford, MA
• Groton, MA & Pepperell, MA
• Tewksbury, MA

Considering Relocating? Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.

About Ethos Veterinary Health:

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us:

At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care. Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.