Program Assistant

Program Assistant

Location: Saint Louis, Missouri

Employment Type: Full Time

Job Summary: Join our compassionate and collaborative team as a Program Assistant, where you will play a vital role in supporting the daily operations of an interdisciplinary behavioral health team. This position offers the opportunity to contribute to client care by ensuring efficient coordination of non‑clinical operations, managing administrative processes, and serving as a central point of communication for clients, staff, and community partners. If you are organized, detail‑oriented, and passionate about supporting individuals in recovery, this role allows you to make a meaningful impact in a fast‑paced, mission‑driven environment.

In this role, you will assist with scheduling, intake coordination, communication support, and administrative oversight while collaborating closely with the ACT TAY multidisciplinary team to ensure services are delivered effectively and efficiently.

This position offers:

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work-related travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture – An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, collaborative workforce
• Additional Perks & Benefits – Scroll down to bottom of this post to learn more

Key Responsibilities:

• Prepare and maintain daily, weekly, and monthly schedules for clients and team activities
• Participate in daily team staffing meetings and support coordination of services
• Manage intake processes, including completing admission documentation accurately and timely
• Maintain client charts in accordance with regulatory and organizational standards
• Record admissions and discharges and assist with preparation of statistical reports
• Collect and track data for reporting and program monitoring purposes
• Serve as a primary point of contact for clients, families, and community agencies
• Provide reception support including greeting visitors and managing incoming calls
• Triages calls and assists in de-escalating situations until clinical staff are available
• Facilitate communication between team members, clients, and external partners
• Provide administrative support to ensure smooth program operations
• Maintain and monitor phone systems, office equipment, and supplies
• Coordinate vehicle usage, track mileage, and arrange maintenance as needed
• Support compliance with agency policies and assist with updates when necessary
• Ensure accurate and thorough completion of screening and admission paperwork
• Perform other duties as assigned by leadership

Education, Experience, and/or Credential Qualifications:

• Education and/or experience in human services, office management, or a related field preferred

Additional Qualifications:

• Must have a valid driver's license with an acceptable driving record and current auto insurance
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and meet deadlines in a fast‑paced environment
• Strong communication and interpersonal skills
• Ability to work effectively with diverse populations
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Ability to maintain confidentiality and handle sensitive information appropriately

Physical Requirements:

• Ability to exert up to 10 pounds of force occasionally
• Ability to perform repetitive hand, finger, and arm movements for typing and documentation
• Ability to sit for extended periods with occasional walking or standing
• Ability to meet the physical demands of a sedentary work environment

Position Perks & Benefits:

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Places for People is a Smoke and Tobacco Free Workplace.