Collector

Job Description

Job Description

Job Title:

Collector

Job Category:

Support

Department:

Collections

Location:

Main Office – Grand Rapids

Team:

TC1

Reports to:

Collections Manager and Collections Supervisor

Pay Type:

Hourly

Travel Required:

None

Position Type:

Full Time

HR Contact:

HR Director

General Purpose: Interact with outside parties by phone to solicit payments for goods or services, collect information, and conduct follow up.

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

• Place collection calls in a fast paced, goal oriented collections department.
• Communicate appropriately and professionally with consumers to collect funds, set up payment plans, and respond to basic questions.
• Provide excellent customer service while contacting consumers on behalf of clients and resolve discrepancies, short payments, small balances, and delinquent accounts.
• Review pre-litigation accounts to determine the appropriate path including further collection calling, initiating legal involvement, or placed in No Action Intended (NAI) status.
• Place high volume phone calls to delinquent consumers.
• Collect payments via credit card or direct debit via phone.
• Follow up on initial contacts.
• Accurately document all calls and consumer contacts.

GENERAL RESPONSIBILITIES AND FUNCTIONS:

• Ensure security, integrity, compliance, and confidentiality of data.
• Ensure that all tasks meet compliance standards.
• Follow procedures and training to maximize accuracy and efficiency.
• Serve as a resource person for baseline questions and work cooperatively with all team members to coordinate basic procedures, policies, and support of the company goals.
• Take ownership for the excellence, efficiency, and accuracy of work product by effectively communicating and providing support in all areas as needed including assisting with coverage during other employee absences.
• Report and coordinate primarily with Team Leads, Collections Supervisor, and Collections Manager regarding work-related product.
• Provide suggestions for changes and improvement.
• All other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• High School Diploma or Equivalent
• Strong Typing Skills
• Strong Attention to Detail and Goal Oriented
• Commitment to Excellent Customer Service
• Excellent Written and Verbal Communication Abilities
• Required Language Skills

KEY COMPETENCIES:

• Communication Skills
• Persuasiveness
• Problem Solving
• Reliable and Consistent Attendance
• Adaptability
• Tenacious Work Ethic
• Fast Paced and Accurate Work Product
• Negotiation Skills
• Stress Tolerance
• High Energy Level

PREFERRED SKILLS:

• 1-2 Years High-Volume, Fast-Paced Job Experience
• Proficient in Relevant Computer Applications and Call Center Systems
• Knowledge of Collection Principles and Methods
• Proven Track Record in Collections
• Knowledge of Billing and Collections Procedures

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Monday thru Friday
8am- 4:30pm
40 hours per Week