Quality Assurance Director

Renesas Electronics America, Inc. is looking for a Director of Customer Quality Engineering to lead a strategic quality team supporting key customers. This role serves as the primary quality interface between our organization and global key accounts, ensuring flawless execution, rapid issue resolution, and continuous quality improvement across advanced semiconductor technologies. Responsibilities Act as the quality focal point for top-tier global customers, managing all quality-related engagements and escalations Own customer quality performance metrics (PPM, RMA, SCARs, audits, and scorecards) and ensure commitments are consistently met or exceeded Lead executive-level customer reviews, quality summits, and strategic business reviews Manage, mentor, and develop a team of Worldwide Customer Quality Engineers, setting clear objectives and performance expectations Allocate resources and prioritize workload across customers, products, and escalations Establish best practices for customer engagement, issue resolution, and communication consistency across the CQE team Serve as an escalation point for complex or high-impact customer quality issues Drive end-to-end resolution of complex customer quality issues, from containment through root cause and permanent corrective action Lead cross-functional teams (fab, assembly/test, R&D, product engineering, supply chain, etc.) using structured problem-solving methodologies Partner with internal leadership to influence design-for-quality, process robustness, and reliability strategies Use customer feedback and field data to drive continuous improvement and reduce cost of poor quality Qualifications Experience managing quality for Top Tier Customers (AI customer experience is preferred) Expertise in structured problem-solving and root cause analysis Strong knowledge of semiconductor manufacturing processes (wafer fab, assembly, test, and reliability) Excellent communication skills with the ability to influence at technical, operational, and executive levels Experience leading geographically distributed teams Available to support domestic & international business travel Education 10 years + BSEE or 8 Years + MSEE Customer Quality or Product Engineer supporting customers and/or the business unit Additional Information The expected annual pay range for this position is $196,500 - $245,500. This position is also eligible for bonus opportunities and commission pay. Please note that the final offer amount will be dependent on geographic location, applicable experience, and skill set of the candidate. Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance. In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&D, LTD, short-term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources. Renesas Electronics is an equal opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. For more information, please read our Diversity & Inclusion Statement. #J-18808-Ljbffr