NOC Technician

Merican

NOC Technician

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Location

Frisco, Texas or Overland Park / KS

Work Type

Hybrid

Job Type

Temporary Assignment

Shift

8.30 pm CT -6.30 am CT (Night Shift)

Role Level

Technician (non-engineering role).

Scope and Responsibilities

Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.
Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.
Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.

Technical Experience and Skills

Knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF, BGCF, MRF, SBC etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF).
Understanding of telecom protocols (Diameter, and wireless network architecture.
Competence in monitoring and operational support tools (One Console, Splunk, OpenSearch, etc.).
Strong communication skills and familiarity with databases and Microsoft Office tools.

Education

High School Diploma or GED (required).

Work Schedule and Travel

8-hour shifts; availability for on-call support.
3-day in-office requirement

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Apply

Vacancy posted 2 hours ago

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