Inside Sales Representative

Job Description

Job Description

Do you have food industry experience but are tired of working food service hours? Ready to make a transition into a rewarding office-based role with one of the oldest and most well-known family-owned companies in the area? If so, Feeser's has an amazing opportunity for you. 

Founded in 1901, Feeser’s, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser’s provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.

Inside Sales Representative I 

SUMMARY: As an Inside Sales Representative I, you will play a crucial role in driving sales and revenue growth for Feeser’s. This role is ideal for individuals with a dedicated interest in sales, excellent communication skills and a desire to build a career in the food service industry. You will be the direct support to designated members of the sales team and develop the skills to upsell products and generate sales. A strong ability to understand and execute contract terms will also be essential in this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Ability to communicate through various access channels, including telephone, voicemail, email, Microsoft Teams and online chat

· Direct support to DSR

· Establish a direct relationship with customers at the request of the DSR

· Proactively create communication schedule with DSR

· Communicate effectively and exercise sound judgement when interacting with customers

· Excellent attention to detail and the ability to proactively solve issues for the customer

· Answer all incoming concerns and needs from all customers

· Coordinate with logistics and warehouse teams to ensure timely order fulfillment and delivery

· Process orders for customer pick-up

· Provide customers with invoice copies upon request

· Process credits requests

· Maintain a customer account call list

· Document all customer interactions in CRM system

· Monitor orders before the cut-off time for next day delivery

· Advanced food service product catalog knowledge to assist customers with product suggestions & alternatives

· Communicate problems with the proper internal departments

· Understand the 7 core KPIs for each assigned DSR and work collaboratively to ensure all KPIs are achieved

· Understand pricing strategy of DSR for all accounts

· Ability to upsell customers

· Responsible for vacation coverage of DSR’s

· Base level understanding of accounts receivable

· Knowledge of contract accounts and ability to execute contract terms

· Proactively push at risk items

· Order entry

· Perform other duties as directed by your manager

SKILLS REQUIRED:

· Ability to quickly find and resolve customer inquiries

· Dependable and punctual time management skills

· Strong writing and math skills with attention to detail

· Empathy and the ability to take initiative for the customer

· Strong problem-solving skills, with the ability to creatively resolve complex and sensitive situations

· Ability to work in a fast-­paced environment, subject to rapid change and uncertainty

· Strong telephone and digital communication skills

· Ability to sit and work at a PC for extended periods

· Proficient in Microsoft Office

QUALIFICATIONS & EXPERIENCE:

· Associate’s degree or equivalent preferred. 

· 2+ years' experience in sales or customer service support. 

· 2+ years’ food service experience.

· Proficient in Microsoft Office

Feeser's Food Distributors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital staties, veteran status, or disability status. All employment decisions are based on qualifications, merit, and business needs. 

Feeser's Food Distributors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All employment decisions are based on qualifications, merit, and business needs.

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