IT Help Desk
Eakas Corporation
Job Description
We are seeking a dedicated and knowledgeable IT Help Desk professional to join our team at our Peru, IL location. The ideal candidate will provide technical support and assistance to end-users, ensuring smooth operation of IT systems and resolving issues efficiently.
Responsibilities
- Respond to and resolve IT help desk requests via phone, email, or in-person.
- Troubleshoot hardware, software, and network issues.
- Assist users with setup, configuration, and maintenance of computer systems and peripherals.
- Document issues and resolutions in the ticketing system.
- Escalate complex problems to higher-level IT staff as needed.
- Maintain knowledge base articles and user guides.
- Ensure timely communication with users regarding the status of their requests.
Qualifications
- Proven experience in an IT Help Desk or similar technical support role.
- Strong knowledge of computer systems, mobile devices, and other tech products.
- Familiarity with Windows and/or Mac operating systems.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Customer-focused attitude with a commitment to quality service.
Vacancy posted 6 hours ago
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