Training Coordinator

Job DescriptionPOSITION SUMMARYThe Training Coordinator will be responsible for communicating with current and prospective customers to identify training needs, match needs with resources and available schedules, and manage the post-sale process to ensure customer satisfaction and total process adherence.  Customers include military (U.S. and non-U.S.), law enforcement, commercial groups, private individuals, and others. The Training Coordinator will be responsible for coordinating the entire process that includes providing information to prospects, including pricing and availability, and assuring that lodging, dining, and facilities needs are met.RESPONSIBILITIESSchedule training by using the POLARIS scheduling system to ensure efficient and productive use of systemWork with clients regarding training needs to align needs with training center schedules, capabilities, instructor capabilities, etc.Capture customers’ requirements and develop training solutions to meet those requirements by communicating and consulting with customers and prospects on topics such as weaponry, ranges and sites needed, instructors’ availability, trainees’ eligibility, assembling and transmitting information packets that include costs and training options, etc.Consult with potential prospects to describe training resources as well as products and pricing in an effort to maximize customers’ training experience and fulfill customer needsCoordinate with departments outside of Training (such as Pricing, Contracts, etc.) to support conformity to each customer’s training requirements, to confirm pricing through existing contracts where applicable, and to coordinate the billing processHandle special scheduling needs, such as requests for specific ranges or instructors, and suggest alternativesManage post-sale communication, check for enrollment changes, adds, deletes etc., in an effort to coordinate instructor needs and ratios, and to ensure trainee eligibilityMay train schedulers to use systems, gain familiarity with ISC processes, etc.May participate in sales roles at trade shows, conferences, and other venuesPerform all functions in a highly regulated environment in compliance with government regulations and internal company policiesAdditional duties and responsibilities include greeting visitors and receiving phone calls, ad hoc office management tasks, maintain calendars for appointments, sort mail, make copies, printing student guides and certifications for training courses, issuing employee badges, and expense reporting actionsOther duties as assignedQUALIFICATIONSThree or more years of sales, marketing, and customer service experience, typically acquired in U.S. military or law enforcement communities Must have knowledge of firearms and trainingAdvanced proficiency with MS Office requiredExpert knowledge of applicable government regulations and internal company policies in a highly regulated environmentEffective oral and written communication skills Strong organizational skills with the ability to manage time and multiple priorities to completionProblem solving skills with an analytical thought processAbility to adapt to a rapidly changing environmentMust be able to lift, lower, carry, push or move objects up to 25 lbs. Various tasks may require intermittent standing or prolonged sitting, and the ability to walk, reach, kneel, crouch and handle work related supplies and tools.BENEFITSConstellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.Job DetailsJob Type: Full-timeCategory: Training / Instruction