Claim Assistant

Overview Welling Young is partnering with our long-term client who is a claims administrator responsible for multiple claims programs to include commercial auto, general liability, construction, self-defense, and red flag law claims. This position will handle claims within each program’s expectations and focus on the best possible claim outcomes. Responsibilities Courteously and promptly answer calls from insureds, claimants, agents, and any other party. Assist in providing and gathering necessary information in a timely manner. Accurately enter notice of loss information into the claim system and assign claims to the appropriate adjuster. Identify claims that require immediate attention and escalate to the appropriate resource. Confirm receipt of claims and send acknowledgement letters. Maintain positive, professional relationships with insureds, customers, carriers, and co-workers to achieve optimal outcomes. Communicate and collaborate with adjusters to provide claims support. Research, obtain, and document claim information to ensure service levels meet or exceed service level agreements. Respond to customer inquiries and accurately document discussions in the electronic claim file. Process financial transactions to include loss and expense payments, stop payments, voids and re-issuance of payments. Maintain claim files to include closings, transfers, claim file audit pulls, etc. Process letters, related claim forms and correspondence. Assist with special projects as required/requested. Demonstrate technical proficiency with all computer systems necessary for the efficient management of daily tasks. Document all activity on any claim in the electronic claim system. Create and distribute reports as needed. Mail distribution and processing. Other administrative duties as assigned. Skills High level of organizational skills. Ability to provide a high level of customer experience. Highly effective verbal and written communication skills. Ability to work closely with others. Detail-oriented with a high level of attention to detail. Proficient in Excel and related tools. Education, Work Experience, & Knowledge University/College degree or equivalent in business or related experience preferred. Entry level knowledge and skill in claims preferred. Basic working level knowledge and skill in various business line products. Strong negotiation and customer service skills. Able to make independent decisions on most assigned cases without involvement of supervisor. Openness to ideas and expertise of others and willingness to solicit input and share ideas. Entry level understanding of commercial lines products, policy language, exclusions, ISO Forms is preferred but not required. Demonstrated coaching, influence, and persuasion skills. Advanced written and verbal communication skills. Ability to adapt to and support cultural change. Strong technology aptitude - ability to use business technology tools to effectively research, track, and communicate information. Excellent reading, speaking, and writing of the ENGLISH language. #J-18808-Ljbffr Welling Young, LLC