Lead Product Manager Customer Experience - EPIC EMR Integrations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Product Manager Customer Experience - EPIC EMR Integrations based in United States. This is a senior product leadership role focused on transforming customer experiences through enterprise EMR integrations, with a primary focus on Epic. You will define multi-year product strategy and guide investments that embed genetic testing into clinical workflows in intuitive, scalable, and clinically meaningful ways. The role spans product strategy, customer experience, interoperability, workflow transformation, portfolio planning, and measurable business outcomes. You will partner closely with Product, Engineering, Clinical, Commercial, Operations, Customer Success, and executive stakeholders to turn complex needs into high-value solutions. A significant part of the role involves shaping interoperability capabilities across HL7, FHIR, APIs, discrete data exchange, and broader EMR ecosystems. You will also engage directly with strategic customers, clinicians, and health systems to understand challenges and influence future product direction. As a hands-on product leader and mentor, you will strengthen product management practices while driving meaningful improvements in adoption, efficiency, customer satisfaction, and clinical workflows. Accountabilities: - Define and drive the multi-year product strategy for customer-facing EMR integrations, with a primary focus on Epic and an eye toward broader EMR ecosystem extensibility. - Establish product priorities and investment recommendations by balancing customer needs, business objectives, technical feasibility, regulatory considerations, and long-term platform value. - Lead roadmap planning for integration, workflow, interoperability, and customer experience capabilities, ensuring investments support measurable outcomes. - Monitor market, regulatory, interoperability, and healthcare technology trends to identify opportunities for strategic differentiation and product innovation.

- Build data-driven business cases and communicate priorities, risks, tradeoffs, and recommendations to senior leadership and other key stakeholders. - Champion an enterprise-wide customer experience across ordering, results delivery, clinical decision support, and downstream follow-up workflows. - Partner with strategic customers, clinicians, and health systems to understand needs, identify workflow challenges, and shape future-state product direction. - Establish customer experience principles and outcome measures that guide product decisions and improve provider efficiency, adoption, utilization, and satisfaction. - Lead product strategy for EMR integration capabilities, particularly Epic, while developing approaches that can scale across broader healthcare technology ecosystems. - Guide interoperability priorities involving HL7, FHIR, APIs, discrete data exchange, and clinical workflows, working closely with Engineering and EMR Technology teams. - Evaluate technical approaches, scalability, and long-term platform investments while driving execution of high-impact integration initiatives. - Establish customer-centered standards and best practices for integration design and digital clinical workflows. - Serve as a primary product leader across Product, Engineering, Clinical, Commercial, Operations, Customer Success, and related functions, aligning teams around priorities and execution plans. - Influence senior executives through customer insights, strategic recommendations, business impact analysis, and clear communication of tradeoffs. - Represent Product Management in strategic customer, partner, and executive discussions while building trusted relationships across organizational boundaries. - Define portfolio-level success metrics covering adoption, workflow utilization, customer experience, efficiency, and business performance.