Night Post Event Manager

Overview Overnight position that will require the selected candidate to work events and post events as needed. This will include weekends and holidays. An ABM Onsite Post Operations Manager for the Sports & Entertainment Vertical Market is responsible for the operational and financial success of his/her project. This person leads a diverse team, engages in regular client interaction, ensures quality services are provided at the site in alignment with contractual agreements and budgetary requirements, achieves operational and financial goals, plans and directs activities to promote project profitability, meets financial objectives by controlling expenses, retaining current customer(s), and expanding billable services. Pay $65,000 to $75,000 annually The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Benefit Information ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management ( Responsibilities A passion for serving others and helping others to succeed. Excellent personal organization skills. Excellent follow‑up and an eye for detail. Anticipates problems and proactively implements preventative action plans. Flexibility to respond to urgent client requests on evenings and weekends when necessary. Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications. Excellent verbal and written business communication skills. Project Management & Client Relations Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met. Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or change in service and plan for future customer needs. Provide customers with information regarding additional services available at ABM. Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback. Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention. Inform management and leadership of status of work; identify potential issues and recommend appropriate action. Participate with other ABM management in regular meetings and calls to review project specific issues and develop recommendations. Operate with high degree of autonomy; independently plan activities to meet objectives; keep leadership informed of business issues impacting effectiveness of project; promptly escalates serious issues to immediate management. Excellent customer service skills to ensure customer retention, enhance service delivery and sell services. Employee Relations and Supervision Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources to meet training and development needs. Recommend staffing levels; work with management and HR to hire, train and evaluate staff. Sales and Marketing Develop and maintain solid relationship with customer and be the face of ABM for the customer. Understand customer requirements and offer ABM services to meet their needs. Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work). Financial Inventory control to ensure labor and supplies are within budget. Report accidents and property damage in an accurate and timely manner. Qualifications At least 2- 3 years of experience managing employees. Bilingual (English & Spanish) Cleaning/janitorial experience Experience with Sports and Entertainment industry a plus Experience effectively managing teams: solid staff retention, counseling and developing team members, etc. MS Office (Outlook, Word, Excel) proficiency required. Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites. Proven ability to handle confidential information with discretion. Detail-oriented with a high level of accuracy. Strong organizational, multi-tasking, and prioritization skills. Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups. Resourceful team player with a positive outlook and approachable demeanor. High School Diploma or GED (Required)

REQNUMBER: 156483

Equal Opportunity Employer ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. #J-18808-Ljbffr ABM Industries