Examination Specialist II

Do you love reviewing and processing information? Are you customer service-driven? Are you tired of the "grind" and ready for a healthy work/life balance? FSMB is looking for an Examinations Specialist to help advance our vision of protecting the public and promoting quality healthcare.


FSMB is seeking an Examination Specialist II, Assessment Services, who will provide support for the United States Medical Licensing Examination (USMLE), the Special Purpose Examination (SPEX) and examination transcripts. General duties include USMLE registration and related tasks; SPEX registration and related tasks; and processing examination transcript requests. This individual will also be a first point of contact for physicians seeking information about USMLE, SPEX, transcripts and medical licensure in the United States. This individual will also provide support for certain data elements utilized by all FSMB departments.


What will you do?


United States Medical Licensing Examination (USMLE)

• Process USMLE applications, including verifying eligibility, managing registration queues and communicating with applicants regarding issues.
• Verify and update applicants' information in the FSMB database, including biographic information, medical degree status and Educational Commission for Foreign Medical Graduates (ECFMG) certification status.
• Process cancellation and score recheck requests.
• Review outcomes from the USMLE Committee for Individualized Review (CIR), ensure information is accurately captured in the FSMB database and report to other departments.

Special Purpose Examination (SPEX)

• Process SPEX applications, including verifying eligibility and communicating with state medical board staff regarding approval of designated applications.
• Process cancellation and score recheck requests.

Transcripts

• Process transcript requests, including communicating with applicants and recipients regarding issues.

Customer Service

• Respond to escalated phone and email inquiries regarding USMLE, SPEX, transcripts and medical licensure.
• Record inquiries and responses in FSMB customer relationship management system.
• Handle and process payment issues, manual invoices and refunds for USMLE, SPEX and transcripts.

FSMB

• Maintain USMLE and SPEX records in shared databases with partner organizations.
• Assign identification numbers, as needed, to physicians for all FSMB departments.

What can you bring to the role?

• Education/Training: Prefer 2-year college degree.
• Minimum 2 years general office experience.
• Strong verbal and written communication skills.
• Attention to detail and ability to easily and quickly adapt to changes in daily work responsibilities.

What do we offer?

The Federation of State Medical Boards represents the state medical and osteopathic regulatory boards - commonly referred to as state medical boards - within the United States, its territories and the District of Columbia. It supports its member boards as they fulfill their mandate of protecting the public's health, safety and welfare through the proper licensing, disciplining, and regulation of physicians and, in most jurisdictions, other health care professionals.

At FSMB, we value a positive and balanced workplace culture where employees feel connected, supported, and engaged. In addition to meaningful work, employees have opportunities to build relationships and enjoy team camaraderie through activities In addition, we offer:

• FSMB offers a hybrid work environment. Physical presence at the office is an essential job function of this role which the FSMB deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.
• Generous vacation plus paid holidays
• 401K with generous employer match
• 10% in profit sharing
• Medical / Dental / Vision / Life Insurance
• Onsite fitness facility
• Tuition Reimbursement

FSMB is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin or status as a protected veteran.