Merchandiser

Customer Service Representative

Provides smart customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.

Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications.

Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).

Although a majority of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes:

• Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.

In-stock

• Merchandises to plantogram, price, color block and places plants as they arrive.
• Fills plant racks onto plant tables per plantogram to grand opening ready standards.
• Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and plantogram details.
• Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store.
• Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
• Assists with culling and pricing dead and distressed plants.
• Maintain a high level of communication and partnership with manager and red vest associates.
• Identify and communicate issues with quality, quantity and additional needs to Red Vest Outside Garden Manager and MSM.
• Adjusts fixtures, rotates stock, and displays products and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processes.

Clean and Safe Stores

• Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned service and maintenance tasks.
• Ensures all displays are safe and in working order and repaired/replaced as needed.
• Repairs/seals damaged packaging and boxes including peg-hook items.
• Removes all trash, moves cardboard boxes to the bailer and moves plastic wrap and other debris to the compactor.
• Replaces light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.)
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of Outside Garden and working areas.
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
• Verify pricing is placed and accurate including BFS, 7x10, and promotional signage.

In addition to the above responsibilities, this individual is held accountable for other duties as assigned.