Customer Service and Sales Specialist

Member Experience and Sales Specialist

Are you energetic, outgoing, and passionate about helping people improve their lives through fitness? Workout Anytime Somerset is looking for a high-energy, friendly team member to join our growing gym family. This position is much more than sitting behind a front desk. We are seeking someone who enjoys building relationships, providing exceptional customer service, and helping people take the first step toward achieving their fitness goals. This role combines membership sales, customer engagement, lead follow-up, and front desk responsibilities. For the right candidate, there may be future opportunities to grow into a hybrid role that includes personal training and fitness coaching.

Help Launch a Brand-New Gym This position will begin approximately two months before our official grand opening as part of our pre-sales team. During the pre-sales period, responsibilities will include:

• Following up with prospective members who express interest in joining
• Making outbound calls, texts, and emails to leads
• Assisting with charter membership enrollment
• Helping prospective members learn about our memberships and amenities
• Building excitement within the community leading up to opening day
• Representing Workout Anytime at local events and promotional activities when needed

Following our grand opening, the position will transition into a combination of member services, membership sales, and front desk operations.

What You'll Do:

• Welcome members and guests with a positive, professional attitude
• Conduct gym tours and introduce prospective members to our facility
• Follow up with leads by phone, text, and email
• Build relationships with current and prospective members
• Assist with membership sales and enrollment
• Check members in and maintain a clean, organized front desk area
• Answer questions about memberships, amenities, and services
• Help create a welcoming, motivating atmosphere for all members
• Support gym marketing and community outreach efforts
• Assist with light cleaning and facility upkeep as needed

What We're Looking For:

• Friendly, outgoing personality with a positive attitude
• Strong communication and people skills
• Comfortable starting conversations and building relationships
• Customer service experience preferred
• Sales experience preferred
• Fitness industry experience is a plus, but not required
• Self-motivated and dependable
• Ability to work independently and as part of a team
• Comfortable making phone calls and following up with prospective members
• Passion for health, fitness, and helping others succeed
• Someone who enjoys working in a fast-paced, people-focused environment

Growth Opportunities We're looking for someone who wants to grow with us. Candidates interested in pursuing personal training certifications or developing coaching skills will have opportunities to expand their role in the future. This position is ideal for someone interested in building a long-term career in the fitness industry rather than simply working a front desk job.

Why Join Workout Anytime Somerset?

• Be part of launching a brand-new fitness facility in Somerset
• Opportunity for career growth within the fitness industry
• Performance-based earning opportunities through membership sales incentives
• Positive, supportive team environment
• Make a meaningful impact in people's lives every day

If you love fitness, enjoy working with people, and want a career that goes beyond a traditional front desk position, we'd love to hear from you. Apply today and help us build the strongest fitness community in Somerset. Compensation: $15.00 per hour

About Workout Anytime

Workout Anytime 24/7 has earned a well-deserved spot on Entrepreneur's prestigious list of top 500 Franchises for 2024!

Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees.

Mission

To provide a friendly, convenient, life-changing journey with passion.

Vision

To reshape the fitness community where everybody aspires to be the best they can be.

Values

• Attitude - We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff.
• Care - We provide our members, partners, and staff with an environment that is welcoming and respectful of each individual.
• Excellence - We are committed to the success of our members and partners through the expertise and dedication of our team.

Strategic Drivers

• Think Big
• Keep It Simple
• Do It With Integrity