Dental Practice Operations Manager

Job Description

Job Description

Practice Operations Manager – Dental Office About the Opportunity

American Dental Companies is seeking a driven, organized, and team-focused Practice Operations Manager to support daily operations, team performance, patient experience, treatment planning systems, third-party financing, and business growth within one of our dental offices located in the Augusta, GA area .

This is an excellent opportunity for a strong dental leader who understands that a successful practice is built around patient care, employee care, and business care . The right candidate will be responsible for helping create a positive office culture, supporting the doctor and team, improving operational systems, and ensuring the practice is positioned for long-term success. We are looking for someone who can lead with accountability, communicate clearly, solve problems quickly, and help the office run efficiently while maintaining a high standard of patient care and strong business performance.

Position Details & Compensation

• Employment Category: Full-Time

• Schedule: Monday – Friday, 7:30 AM – 4:00 PM

• Compensation: Salary, Dependent on Experience (DOE)

• Benefits: Competitive benefits package including health/dental insurance, paid time off, and retirement options (ADC package details provided upon interview)

About the Role

The Practice Operations Manager is responsible for overseeing the day-to-day business and operational functions of the dental office. This includes supporting front office systems, schedule management, patient flow, treatment planning, case presentation, third-party financing, collections, team performance, and overall practice growth.

This role requires someone who is comfortable leading people, managing priorities, reviewing numbers, holding the team accountable, and creating a strong patient experience from the first phone call through treatment completion. The ideal candidate is proactive, professional, detail-oriented, and experienced in helping patients understand treatment recommendations, financial options, and third-party financing solutions.

Key Responsibilities

• Daily Operations: Oversee daily office operations and ensure the practice runs efficiently. Partner with regional and operational leadership on practice goals, performance, and improvement plans.

• Team Leadership: Lead, coach, and support team members to create a positive and accountable office culture. Support training, onboarding, and continued development of team members.

• Patient Flow & Scheduling: Support the doctor and clinical team with patient flow, scheduling, treatment coordination, and case presentation. Help build and maintain a productive schedule that supports patient needs and practice goals.

• Financial & Case Management: Support treatment planning conversations, present financial arrangements, and manage third-party financing options to help patients understand available payment solutions.

• Performance Tracking: Monitor key performance indicators, including production, collections, case acceptance, new patients, hygiene reappointment, schedule utilization, and patient visits.

• System Optimization: Review unscheduled treatment and support follow-up systems to improve treatment acceptance. Identify operational issues and help create solutions that improve workflow.

• Administration: Help manage office communication, team meetings, daily huddles, and follow-up items. Support vendor, supply, lab, and office expense management when needed.

• Compliance: Maintain confidentiality, professionalism, and compliance with company standards.

Required Experience & Qualifications

• Dental Leadership: Prior experience as a Dental Office Manager, Practice Manager, Treatment Coordinator, or Practice Operations Manager is required.

• Treatment Planning: Proven experience managing treatment planning systems and supporting case acceptance.

• Financial Expertise: Direct experience with third-party financing solutions and presenting financial arrangements to patients is strictly required.

• Operational Knowledge: Strong understanding of dental office workflow, scheduling, collections, and patient communication.

• Key Skills: Exceptional leadership capability, clear communication, quick problem-solving skills, and a numbers-driven mindset balanced with high-quality patient care.