Self-Pay Patient Account Representative

Self-Pay Patient Account RepresentativePhysicians' Primary Care of Southwest Florida is a premier physician-owned and managed primary care practice with locations in Cape Coral, Fort Myers, and Lehigh Acres. We are currently seeking a Self-Pay Patient Account Representative to join our Administration team in Fort Myers.Sample of Duties:Provides excellent customer service to both our internal and external customers.Handles calls and correspondence from patients and insurance companies as they relate to self-pay accounts. Provides prompt resolution to questions or concerns.Identifies on a daily basis all delinquent accounts and pursue accounts as described in written policies and procedures.Makes recommendations concerning patient accounts to be written off or turned over for collection.Monitors work status and maintains productivity within MGMA standards for Patient Account Representatives.Maintains the strictest confidentiality and adheres to all HIPAA guidelines and regulations.Position Requirements:Two years of experience working in a high volume medical office environmentGreat attention to detail and data entry accuracyAbility to handle all interactions in a professional, friendly and enthusiastic mannerExcellent and professional customer service skillsKnowledge of methods and procedures of health data systemsPPC Offers:Over 30 years of serving our Southwest Florida communityAward-winning physiciansAbility to advance and grow within our organizationHealth, dental, vision, disability and life insurances401(k) with company matchFree financial advisingPaid Time Off (PTO)Paid holidaysReimbursement for position required certifications and/or licenseEmployee Assistance Program (EAP)Employee Resource Assistance Program (ERAP)Discounted legal and document servicesEmployee appreciation events and gifts