Senior IT Help Desk Lead & Escalation Specialist

The Exchange is seeking an experienced IT Help Desk professional to monitor escalated tasks and provide end-user support. You will lead third-level responses for major incidents and maintain SOPs while coordinating with IT staff. Responsibilities include monitoring network performance, responding to calls and emails, and safeguarding access to restricted data. The role requires substantial technical support experience and a relevant IT degree or equivalent qualifications. #J-18808-Ljbffr The Exchange