ENTRY Phlebotomist I

Pay Range: $12.75hr - $17.75hr


Job Overview:


The ENTRY PSR I/Lobby Experience Coordinator (LEC) assists with patient care by greeting patients upon arrival and addressing questions or concerns with care and compassion. The candidate will help maintain the integrity of the waiting area, assist with breaks when other Phlebotomists are unavailable, and utilize phlebotomy skills to grow within the organization. The role involves direct patient contact, creating an atmosphere of trust and confidence while explaining procedures in a safe and accurate manner. The candidate will demonstrate customer care, focus on process skills, and maintain sensitivity to the confidentiality and accuracy of patient information. Primarily acting as a Lobby Greeter, the candidate helps patients check in at the kiosk, ensures comfort while waiting for lab work, and covers for staffing shortages.


Responsibilities:

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public while showing a willingness to learn new skills.
• Assist patients with care and compassion during check-ins in the lobby using either a self-service kiosk or a handheld tablet.
• Work in both the lobby and the draw room to cover required staff breaks.
• Perform forensic and clinical specimen collection and processing duties with confidence following established practices and procedures.

Requirements:

• High level of customer service experience and skills.
• High school diploma or equivalent is required.
• Phlebotomy experience is required, including internship or externship experience.
• Minimum of 1-2 years of client-facing customer service experience (such as retail or home health aide).
• Keyboard and data entry experience.