Sr. Customer Success Manager - Enterprise

Sr. Customer Success Manager - Enterprise
United States

Our Mission:

Our mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry‑leading technology. 6sense is a place where difference‑makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.

The Role
Imagine a solution that predicts—with 85% accuracy—who your customers are going to buy from, what they’ll buy, and when. As a Sr. Customer Success Manager - Enterprise at 6sense, you’ll play a pivotal role in driving adoption, aligning platform usage with strategic business outcomes, and ensuring long‑term customer value. You’ll own high‑impact customer relationships, lead renewal and growth strategies, and help operationalize Customer Success for scale across our enterprise segment.

Responsibilities

Driving adoption and strategic alignment: Partner with global enterprise customers to deeply understand their business goals and ensure 6sense is embedded in their workflows to deliver measurable ROI and business impact.

Owning renewals and GRR metrics: Lead renewal strategy and execution, proactively identifying expansion opportunities and mitigating churn risk in collaboration with Account Executives.

Operationalizing for scale: Apply scalable methodologies and tools to manage customer engagement efficiently across a growing portfolio.

Building executive relationships: Establish trusted advisor status with senior stakeholders and decision‑makers, aligning 6sense capabilities to their strategic priorities.

Developing success plans and EBRs: Create and maintain mutual success plans and executive business reviews that clearly demonstrate value and progress toward customer goals.

Driving product feedback and roadmap alignment: Act as the voice of the customer internally, influencing product development based on real‑world use cases and feedback.

Onboarding and enablement: Partner with Services to ensure smooth onboarding, training, and rollout of new features.

Creating customer advocates: Cultivate champions who will share their success stories and serve as references for 6sense.

Managing multiple priorities: Balance strategic initiatives and day‑to‑day execution while contributing to a fun, collaborative team culture.

Experience & Skills Required

5+ years in Customer Success, Account Management, or Consulting in SaaS or high‑tech environments, with a focus on driving technical adoption and measuring strategic value.

3+ years managing enterprise accounts with a proven track record of exceeding renewal and growth targets.

Experience aligning platform usage with business outcomes and advising senior stakeholders (including CxOs) on maximizing ROI.

Strong understanding of B2B demand generation, marketing operations, and sales analytics.

Proven success in negotiating renewals and identifying upsell opportunities.

Experience operationalizing CS processes and leveraging internal resources to scale.

Familiarity with marketing tech stack (e.g., Marketing Automation, CRM, BI tools).

Strong analytical, communication, and project management skills.

Willingness to travel (~25%).

Additional Skills Desired

Experience using Gainsight or other Customer Success Platforms to monitor customer health and track customer goals.

Experience selling into or partnering with GTM teams and a knowledge of their KPIs and success metrics.

Base Salary Range

$109,000.00 - $150,000.00. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self‑care days, and paid time off (PTO). #Li-remote

Full‑time employees can take advantage of health coverage, paid parental leave, generous paid time‑off and holidays, quarterly self‑care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well‑being is also top of mind for us. We host quarterly wellness education sessions to encourage self‑care and personal growth. From wellness days to ERG‑hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the following self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in 6sense’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veterans discharge or release from active duty in the U.S. military, ground, naval or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self‑Identification of Disability

Form CC‑305 Page 1 of 1 OMB Control Number 1250‑0005 Expires 04/30/2026.

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)

Autoimmune disorder, e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS

Blind or low vision

Cancer (past or present)

Cardiovascular or heart disease

Celiac disease

Cerebral palsy

Deaf or serious difficulty hearing

Diabetes

Disfigurement, e.g., burns, wounds, accidents, or congenital disorders

Epilepsy or other seizure disorder

Gastrointestinal disorders, e.g., Crohn’s disease, irritable bowel syndrome

Intellectual or developmental disability

Mental health conditions, e.g., depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD

Missing limbs or partially missing limbs

Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports

Nervous system condition, e.g., migraine headaches, Parkinson’s disease, multiple sclerosis (MS)

Neurodivergence, e.g., attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities

Partial or complete paralysis (any cause)

Pulmonary or respiratory conditions, e.g., tuberculosis, asthma, emphysema

Short stature (dwarfism)

Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

#J-18808-Ljbffr