Assistant General Manager

Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments.

Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management.

Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments.

Local coffee shops and cafes are the backbone of any given community, and we're here to help manage the day-to-day tasks with a platform so intuitive, it's kinda like magic.

The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.

We are looking for an

Assistant General Manager

to join our growing team. This person will be responsible for

Operations.

In this role you will oversee the full scope of our overnight last-mile delivery operation; you will lead warehouse and driver operations, ensure safety, optimize performance, drive operational efficiency, and maintain our commitment to a 95 %+ delivery success quality rate by owning your workstreams and influencing any upstream or downstream owners. This role is ideal for a leader with deep operational expertise who thrives in fast-paced, high-growth logistics environments and who can drive cross-functional collaboration to deliver outstanding results.

How you'll make an impact:
Create and maintain a strong safety culture that eliminates risks from the operation
Support, coach, and lead a large team of drivers, dispatch, and team leaders
Demonstrates initiative in all areas of the business. Has a bias for action and a passion for results.
Develops team leaders who can drive results in the business
Own all operational KPIs for your assigned shift/workstreams, including delivery success rate, safety metrics, labor and productivity, and route efficiency.
Uses process and project management skills to deliver significant and measurable results
Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
Partner with leadership on other shifts and workstreams to ensure seamless 24-hour operations.
Able to stand in for the Site General Manager as needed.
Perform all duties as identified by the General Manager and/or other leadership.

About you:

5+ years of experience in operations leadership, with at least 2 years of direct report and performance management experience
Proven track record of delivering results against safety, compliance, and operational KPIs.
Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
A proven capacity to collect and assess complex data, using those insights to formulate, propose, and deploy effective business solutions.
Proficiency in operations management systems, routing software, and productivity tools.
Strong understanding of last-mile delivery logistics
Preferred:
Strong financial acumen, with experience managing labor budgets and operational P&L elements.
OSHA, DOT, or other relevant safety certifications.
Lean, Six Sigma, or continuous improvement certifications.
Bilingual (English/Spanish) is a plus.

Compensation for this role is based upon prior experience and is up to $115,000.

What you'll love about Odeko:
Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career!
Competitive compensation, healthcare benefits, and opportunity for equity
Other great perks - Full lists of benefits available upon request

Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Odeko's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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