Escrow Support Processor Supervisor

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do

Provides expertise and supervision to escrow support staff in a centralized clerical processing unit that processes all documentation associated with the initiation or closing of residential escrows. Relieves branches of high volume paperwork for higher quality customer service and to provide time for promoting and generating new business.

What You'll Do

• Primary purpose of role is supervision. Supervise a team of Escrow Support Personnel.
• Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area.
• Provide regular status updates and reports to the Manager.
• Define delivery of services and monitor quality control.
• May communicate information, instructions and issues to Branch personnel.
• Provide training to employees in Escrow Support Center and Escrow branches.
• Support closing transaction by setting appointments, assembling documents, checking documents for completeness and accuracy, and answering escalated questions.
• Complete closing by recording and filing documents. Distribute final closing statements and title.
• Comply and adhere to regulatory requirements.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve escalated problems.

What You'll Bring

• Bachelor’s degree or equivalent combination of education and experience

• Familiarity with P&Ls
• 3-5 years of directly related experience with loan closings
• 2+ years demonstrated experience in a lead or supervisory role
• Knowledge of Microsoft Office applications and escrow-related software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Knowledge of basic algebra and geometry. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Research and problem-solving skills.
• Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise.
• Able to implement and enforce processes to ensure compliance and quality.
• Group presentation skills.
• Emerging leadership skills.
• Provides others with reliable information and uses good listening and communication skills.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.