Customer Service Rep III (Great Lakes, IL)

Position Description & Qualifications If you love supporting the US Navy and helping Service Members navigate career and life events - Serco has a great opportunity for you! As a Customer Service Representative, you will be supporting MyNavy Career Center Human Resources Services Center. This position is located in Great Lakes, IL. This position is contingent upon your ability to obtain/maintain your Secret clearance. Serco supports the US Navy as a contractor in the MyNavy Career Center Human Resources Services Center. Our team assists the Navy to onboard initial entry members into the MyNavyHR environment, and process pay and personnel transactions for Service members. In This Role You Will Provide NavyHR customer service and clerical support, processing a range of HR transactions associated with Service member life events including: Accession Advancement & Promotion Career Planning Deployment & Mobilization Pay and Benefits Performance Sailor & Family Support Training, Education, Qualifications Retirement & Separation To Be Successful In This Role You Will Need Ability to obtain/maintain a Secret clearance; Ability to work in a professional office environment, on-site at Naval Station Great Lakes; Ability to employ and adhere to Government security protocols to safeguard Personally Identifiable Information (PII); Proficiency in the use of MS Office applications; Proficiency in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers’ service requests Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Please review Serco benefits please visit: Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act.For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract. Benefits – Comprehensible benefits for full‑time employees (part‑time members receive a limited package tailored to their role): Medical, dental, and vision insurance Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract 401(k) plan that includes employer matching funds Tuition reimbursement program Life insurance and disability coverage Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Employee Assistance Plan that includes counseling conditions Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards. The application window for this position is for no more than 60 days. #J-18808-Ljbffr Serco