Catering Planning Resource Manager

As the Catering Planning Resource Manager, you will ensure that Hourly Cast Members are scheduled efficiently and effectively to optimize use of labor, achieve performance targets, and ensure a memorable guest experience. In this fully on-site role, you will report to the Manager of Catering Planning & Logistics. Responsibilities Develop, implement, and regularly evaluate staffing guidelines for Catering Culinary and Stewarding hourly Cast scheduling Partner with local areas and Workforce Management to forecast labor needs and determine deployment opportunities, both long-term and short-term Lead a team of O&T Cast collecting real-time data to ensure up-to-date daily and weekly forecasts and accuracy in CMs schedules Ensure sufficient labor resources are available to meet workload demands while maintaining profitability Produce effective scheduling to maximize performance and meet KPIs Complete regular analysis of planned vs. actual hours worked and provide reporting on headcount and Full Time Equivalent levels including variance to budget Interact and influence across the operational management teams on all matters of labor planning Required Qualifications Minimum 2 years of leadership experience Current and previous Disney work experience Experience in a customer-focused environment is essential Proven labor planning experience Strong communication skills Creativity to find solutions in new ways and enhance the Guest and Client experiences Ability to motivate and lead a team Ability to work in a high-paced environment, driven by tight deadlines Ability to lead in stressful situations Ability to effectively resolve conflict Ability to make difficult decisions in a timely manner Ability to prioritize work and effectively manage time Ability to work independently without supervision of a manager Ability to effectively work with cast members at all levels of the organization Excellent written and verbal communication skills Organization and planning skills Strong attention to detail Proficient operating in a Windows environment, including Excel, PowerPoint, and Outlook Schedule availability to include weekends, variable shifts, and holidays Preferred Qualifications Two or more years of experience in Catering, Convention, Culinary, Food & Beverage Management, or Workforce Management Understanding of the Convention business Knowledge of Walt Disney World procedures Experience working in My Time, CDS, Jewel, GEMS, or Lightyear Knowledge of collective bargaining agreements impacting scheduling practices and policies Experience working in a high-volume restaurant or catering environment Experience working with a diverse workforce Food safety certification Required Education High school diploma or equivalent Preferred Education Bachelor's Degree or equivalent experience Additional Information Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at Hiring range: $68,600 to $91,000 per year. Base pay will vary based on internal equity and candidate experience. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and other benefits. #J-18808-Ljbffr The Walt Disney Company (Germany) GmbH